ALLEN OSMAN
Fayetteville,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Lead On Road Execution (LORE)
Amazon
08.2023 - Current
- Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
- Support standard work and safety programs
- Train new Delivery Associates on how to drive and operate vehicles
- Promote positive culture for Delivery Associates
- Ensure all federal, state and local laws and requirements are being followed
- Conduct weekly performance reviews with delivery partners
- Establish trust and credibility by maintaining high level of integrity, communications and professional demeanor
- Subject Matter Expert (SME) for Delivery Associates and Delivery Service Partners process areas
- POC for other Delivery Center LORES
Assistant Manager OPS
Amazon
12.2021 - 08.2023
- Support, mentor, and motivate others
- Managed safety, quality, productivity, and customer delivery promise
- Collaborated with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Trained six Area Managers, twelve Assistant Managers
- SME – HUB Delivery Partner (DP)
- SME – Sort Operations
Operations Lead
Crossno Corp (FedEx)
04.2017 - 08.2021
- Delivered commercial, rural and residential
- Oversaw daily operations to ensure everything ran smoothly
- Managed 44 drivers
- Kept up all invoices, payroll, hiring and training process.
Account Manager/Delivery Driver
Ozarko Tire
02.2017 - 04.2017
- Wrote orders for new tires
- Delivered and picked up semi-truck tires.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Consultant
Superior Kia
09.2016 - 01.2017
- New and preowned vehicle Sales Person
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Driver
Premium Brands
06.2015 - 08.2016
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Assistant Manager
Arbys
07.2014 - 05.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Hourly Employee
Casey's
02.2014 - 07.2014
- Customer Service, Cash Control, Cleaned, and Stocked products
Crew Member/Cook
Arbys
03.2011 - 05.2013
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Collaborated with team members to provide seamless customer service during peak hours.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
Education
GED -
Grove Public Schools
Grove05.2010
Skills
- Safe Driving Practices
- Defensive Driving
- Workplace Safety
- Equipment Inspection
- Adherence to Regulations
- Attention to Detail
- Team Collaboration
- Word Processing
- Adaptability and Flexibility
- Problem-solving aptitude
- Continuous Improvement
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offWork from home optionStock Options / Equity / Profit SharingAccomplishments
- Supervised team of 75 staff members.
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Lead On Road Execution (LORE)
Amazon
08.2023 - Current
Assistant Manager OPS
Amazon
12.2021 - 08.2023
Operations Lead
Crossno Corp (FedEx)
04.2017 - 08.2021
Account Manager/Delivery Driver
Ozarko Tire
02.2017 - 04.2017
Sales Consultant
Superior Kia
09.2016 - 01.2017
Driver
Premium Brands
06.2015 - 08.2016
Assistant Manager
Arbys
07.2014 - 05.2015
Hourly Employee
Casey's
02.2014 - 07.2014
Crew Member/Cook
Arbys
03.2011 - 05.2013
GED -
Grove Public Schools