Allen Pierce

Oversaw and implemented company expansion since inception from single unit entity to multi-unit, multi-facet company. Company has\had businesses including: (3)gas station convenience stores, off Brand Burger King, Deli, Grocery Market, and Old Fashioned General Store.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Increased profit by streamlining operations.

Implemented Concessions Contract at Ives Run, Tioga PA. This included Food and Beverage, Water Craft rentals, and Firewood contract.

• Generated reports detailing findings and recommendations.
• Dealt professionally with different levels of personnel and general public.
• Handled crisis situations at client sites using training and calm, level-headed style.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.

Held Coaching positions at the following Colleges and Universities: Alvernia College, Lindsay Wilson College, Lynn University.

• Offered constructive feedback to clients to help reach goals.
• Developed relationships with clients to provide ongoing support and encouragement.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.
• Assisted clients with developing strategies to manage stress and increase productivity.
• Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.