Allen Pourkhomami
Oakland,CA
Summary
- Quick and effective at decision-making and learning skills while maintaining excellent customer service . Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
- Orchestrating various aspects of banquet services for optimal and smooth-running events. Seasoned expert at planning function details, directing staff and interacting with other industry professionals for clear communication with personnel and enjoyable gatherings for attendees. Poised with confidence and expertise to swiftly solve problems.
- Banquet Set Up Supervisor providing excellent work history overseeing banquets from planning stages to day-of activities. Keen eye for detail when arranging room layouts and setting up appetizing food displays. Highly skilled at time management, problem solving and communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Gyu-Kaku Japanees BBQ Restaurant
Oakland, CA
03.2022 - Current
- Implemented campaigns and promotions to help with developing goods and services.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Delicious Pasta
Walnut Creek, CA
08.2010 - 12.2021
- Managed day-to-day operations, including supervision and assignment delegation.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Improved and assessed process functionality to eliminate downtime and boost productivity.
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
- Oversaw personnel recruitment, performance and scheduling.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Manager of Operations
Hayatt Hotel
Turkey, Ankara
09.2002 - 11.2009
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Managed scheduling, training and inventory control.
- Oversaw recruiting, interviews and new employee hiring.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Created corrective actions based on adverse KPI trends.
- Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Provided end-of-month audits of resort to upper management as required.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Assisted guests at check-in, providing information on various services within the hotel.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
- Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
Education
Master of Arts - Hospitality Management
University of Bologna
Rome, Italy09-1999
Skills
- Dining reservations
- Social media networking
- Multitasking
- Conflict resolution
- Organization
- Operational improvement
- Administrative support
- Planning and coordination
- Team management
- Customer service
- Issue and conflict resolution
- Relationship development
- Inventory management
- Process improvement
- Staff leadership
- Team member development
- Special event coordination
- Dining reservations
- Social media networking
- Multitasking
- Conflict resolution
- Organization
- Sales
- Staff development
- Troubleshooting expertise
- Packaging and sanitation
- Schedule management
- Leadership and team building
- Staff supervision
- Purchasing and planning
- Safety assurance
- Training and coaching
Skills
- Customer service
- Special event coordination
- Training and mentoring
- Deadline-driven
- Communications
- Inventory management
- Operational improvement
- Problem resolution
- Safety protocol
- Budgeting and cost control strategies
- Calm under pressure
- Staff development
- Troubleshooting expertise
Certification
- Manager Food Safety - ServSafe - 9/5/2021
- Bartending & Mixology - ABC Bartending School - 2021
Timeline
General Manager
Gyu-Kaku Japanees BBQ Restaurant
03.2022 - Current
General Manager
Delicious Pasta
08.2010 - 12.2021
Manager of Operations
Hayatt Hotel
09.2002 - 11.2009
Master of Arts - Hospitality Management
University of Bologna
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