Hi, I’m
Allen Prince
Rockledge,United States
Summary
Team Leader experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, and consensus builder. Compassionate After-School Teacher with expertise in organizing and implementing educational games and activities, assisting with homework assignments and assisting students in developing good habits and behavior. Experienced in supervising over 60 students simultaneously. Patient and creative.
Overview
1
year of professional experience
Work History
Chick-fil-ARockledge, United States
FOH Team Member
08.2021 - 01.2022
Job overview
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced restrooms by cleaning surfaces and replacing soap.
- Established welcoming atmosphere by greeting each guest warmly every day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Flexibly changed stations at least 4-5 times per day to fulfill different tasks.
Little Caesars PizzaRockledge, FL
Team Member
08.2021 - 08.2021
Job overview
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance (Cutting pizzas quickly, boxing, making dough, cashiering).
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked with large lines of guests every day, around 50+ to be specific.
Alicea's Martial Arts StudiosRockledge, United States
Afterschool Team Leader
06.2021 - 08.2021
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Optimized customer support by establishing collaborative service environment.
- Worked with over 50 children per day.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Organized and supervised games and physically engaging recreational activities to promote physical, mental and social development in children.
- Administered assessments to determine each student's specific educational and social needs.
La Marimba Mexican RestaurantRockledge, FL
Restaurant Host
04.2021 - 05.2021
Job overview
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
Education
Eastern Florida State CollegeCocoa, FL
Associate of Arts from General
05.2021
Rockledge Senior High SchoolRockledge, FL
High School Diploma
05.2021
Skills
- Group learning mechanics
- Classroom management
- Leadership
- First Aid/CPR
- Scheduling
- Cleaning
- Customer Complaint Resolution
- Quality Management
- Daily Workflow Improvement
- Complaint resolution
- Good telephone etiquette
- Customer service
Timeline
FOH Team Member
Chick-fil-A
08.2021 - 01.2022
Team Member
Little Caesars Pizza
08.2021 - 08.2021
Afterschool Team Leader
Alicea's Martial Arts Studios
06.2021 - 08.2021
Restaurant Host
La Marimba Mexican Restaurant
04.2021 - 05.2021
Eastern Florida State College
Associate of Arts from General
Rockledge Senior High School
High School Diploma
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