Allen R. East
Louisa,Virginia
Summary
Dynamic Senior Facilities Manager with a proven track record at Cushman and Wakefield, excelling in client relationship enhancement and team development. Skilled in HVAC and employee relationship management, I successfully elevated service standards in challenging territories, achieving significant improvements in client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Facilities Manager
Cushman and Wakefield
01.2017 - Current
- With the transition of the Verizon account to Cushman and Wakefield, I acquired the Southwest Virginia Territory. This area has many challenges with its Geographic’s and rural areas. I have been actively bringing this territory up to the standards expected by our client, Verizon, and with just the first quarter I have been successful in improving client relationships and establishing a successful team in the area.
Senior Facility Manager
JLL
Richmond, Virginia
09.2015 - 01.2017
- I have been in this role since September 2015, during this time I have developed a strong cohesive team and supported their growth as facility managers. We have taken a proactive role in the improvement of the existing facilities and the retrofit of multiple aging mechanical systems. Working with our client we have improved our vendor base, removing many of the lesser performing ones and in doing so improving our relationship with the client and bringing the facilities up to their expectations. I have strived to instill into my team to be aggressive and follow-up with the vendors in both the accounting side as well as their performance of their duties.
Data Center Site Manager
Johnson Controls, Inc.
Chester, Virginia
01.2013 - 01.2015
- I transferred to this position in January of 2013, when I was asked to assume the responsibility in order to turn this failing contract into a profitable account for the business and to improve the services being provided to our customer. In a year I had successfully accomplished these tasks, with our customer giving our organization an excellent rating during their internal review. Johnson Controls also gave this site the operational excellence award for the year 2013. Our client renewed the contract for a five year period.
- Global Workplace Solutions
Senior Service Technician
Johnson Controls, Inc.
Charlottesville/Roanoke, Virginia
01.2009 - 01.2013
- In this position my portfolio included contracts in Charlottesville, Richmond, Emporia and various other locations throughout the State.
Service Project Manager
Johnson Controls, Inc.
Charlottesville/Roanoke, Virginia
01.2008 - 01.2009
- As a Project manager I was responsible for over 20 installation or retrofit projects throughout the Western region of Virginia.
- In this position I worked diligently to bring these projects to completion at the required financial margins, I was responsible for the hiring and development of specialized project resource teams in both branches to work independently of the core service business, in order to accomplish these projects.
Service Team Manager
Johnson Controls, Inc.
Charlottesville/Roanoke, Virginia
01.2001 - 01.2008
- My career with Johnson Controls began as a Systems Representative and was promoted to manager three years later. My responsibility as manager was to grow the business, lead, supervise, motivate and develop workforce. I was assigned financial goals to pursue and I was held accountable for these along with solving customer issues that may arise. In this capacity I also had the responsibility for the hiring and career development of my team.
- I maintained growth in my area, against many obstacles and minimal workforce due to company reorganization.
Education
B.S. - Interdisciplinary Skills/Business Management
Liberty University
Lynchburg, Virginia01.2012
B.S. - Business
University of Phoenix
Phoenix, Arizona01.2007
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Maximo CMMS
- Situational Leadership
- Employee Relationship Management
- Customer Relationship Management
- Coaching
- Motivating Staff
- Building Automation Systems
- HVAC
- Facility management
Certification
Emergency Medical Technician, Commonwealth of Virginia, Richmond, Virginia, 01/01/01, 12/31/13
Volunteer Experience
Goochland Fire and Rescue, Goochland, Virginia, 01/01/01, 12/31/13, Emergency Medical Technician, I was responsible for managing and leading an Emergency Response Team in Goochland County. As a volunteer, it is a rewarding experience as well as providing a vital service to the citizens of Goochland County.
Specialized Training
- Analyzing Financial Business Health, Johnson Controls, Inc., Milwaukee, Wisconsin, 2004
- Planning and Executing Business, Johnson Controls, Inc., 2004
- Understanding Behavioral Differences, Tracom Group, Springfield, Virginia, 2005
- Situational Leadership II, Ken Blanchard Companies, 2005
- Management Transitions, Johnson Controls, Inc. / Ken Blanchard Companies, 2005
- Project Manager Financial basic/advanced classes, Johnson Controls Training Center, Charlotte/St. Louis, 2007 to 2008
- Metasys building automation training, installation and repair, 2007 to 2008
Timeline
Senior Facilities Manager
Cushman and Wakefield
01.2017 - Current
Senior Facility Manager
JLL
09.2015 - 01.2017
Data Center Site Manager
Johnson Controls, Inc.
01.2013 - 01.2015
Senior Service Technician
Johnson Controls, Inc.
01.2009 - 01.2013
Service Project Manager
Johnson Controls, Inc.
01.2008 - 01.2009
Service Team Manager
Johnson Controls, Inc.
01.2001 - 01.2008
B.S. - Interdisciplinary Skills/Business Management
Liberty University
B.S. - Business
University of Phoenix