Allen Reiner

• Responsible for day to day service operations to include PM work, factory start up, t/m, and quoted projects
• Implement processes to increase operational efficiencies and drive improved gross margins
• Develop and coach service technicians and office personnel
• Responsible for sales pipeline and equipment linkage to increase service agreement base
• Review and validate estimates/proposals for service agreements, quoted and project work
• Increased revenue by over 100% ($800k to $2.1million) in first year
• Managed budgets, ensuring cost-effective allocation of resources and expense control.

• Responsible for Estimators, Project Managers, and Project Administrators executing project and equipment work in excess of $100mm in revenue
• Manage delivery of financial results for the equipment business stream
• Responsible for leading the regional LCU Inside Sales team
• Utilize lean thinking and operational excellence tools for continuous improvement
• Partner with sales and other regional leaders to help shape and execute the overall regional strategy
• Ensure customer service standards are met and customer follow up happens where applicable
• Ensure customer disputes are resolved timely and appropriately
• Manage concession spend for projects
• Support human capital strategies such as employee engagement, recruitment and retention, and diversity and inclusion
• Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies to achieve business results and customer loyalty
• Established performance metrics to evaluate project success and areas for improvement.

Responsibilities

• Manage day to day service business operations with p/l responsibilities of over $15MM in revenue
• Frequently review key business metrics and verify financial and productivity goals are being met
• Identify and implement continuous improvement strategies by utilizing MDI, 9-step problem solving and other lean tools and principles
• Develop and implement best practices and standard work to allow for continued success
• Ensure an exceptional customer experience within every aspect of the service business
• Visit with customers on a routine basis to build relationships and identify solutions important to them]
• Direct oversight of (32) employees including (26) field technicians, (2) field supervisors and (4) office support staff
• Responsible for successful implementation and execution of Technician development plans
• Collaborate with the sales team to identify quality leads, validate estimated projects, and ensure competitive pricing structures
• Foster an environment through training, field audits, and field support, where safety is the number one priority for the associate

Responsibilities

• Schedule and dispatch 15 technicians for various t/m calls, quoted projects, or preventive maintenance work
• Manage service projects for timely and efficient completion
• Ensure successful completion and profitability of quoted projects, time and material calls and service agreements
  
• Provide competitive estimates for quoted work 
• Collaborate with the sales team to identify new leads 
• Provide exceptional customer service to help strengthen the relationship between Trane and the end user

Responsibilities

• Troubleshoot and repair commercial HVAC equipment
• Accurately quote and execute follow up work from t/m calls
• Communicate with customers to identify system enhancements and ensure complete system reliability

Responsibilities

• Oversight of 3 junior sailors
• Divisional Work Center Supervisor - provided training and managed the departments preventive maintenance duties