Allen Rowland

Dedicated and detail-oriented Field Technician with 30+ years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and computer repair. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

• Preform brake fix to a route of 11 to 22 stores. I started as a local technician in the Portland area where I had 22 stores. I moved to the Medford area to run a remote route of 13 stores. That has a whole new set of challenges in itself. Provide on call 24/7 support on a rotation with 3 other technicians for approximately 80 stores. Repaired hardware and resolved services tickets for the following:
• 1. POS systems and all components
• 2. Scaling and automatic Wrappers
• 3. In-store printers primarily Lexmark printers Rt, RT+, Optra s, and 711/811
• 4. Store ordering guns and access points
• 5. Store networking including switches and routers.
• 6. Servers (ISP, Pharmacy and printing)
• 7. Fuel stations, pharmacies, Safeway.com and home delivery systems.
• 8. Telephone and fax machines.
• 9. Perform LAN disks and repairs for the 4690 supermarket software.
• 10. Use Meraki dashboard to perform troubleshooting
• 11. Use Cyberark to access system daily password.
• 12. Use cyberware to change port assignments and VLAN changes
• 13. Use Bomgar to access remote PCs for system checks and repairs.
• 14. Use SSH to access ISP systems for diagnosis.

I have always been a go getter. I was not able to afford to go to college so I was self taught. I got my first job in a little computer shop in my home town. Then I got a job at General Dynamics as a Micro Electronic bonder working on the stinger missile. I was working for the Navy but not in the Navy so I was a casualty of cut backs. My grandmother was moving to Oregon so I went with her. I got my job at Safeway as a box boy. I worked my way up to checker but always had my love for computers. I was fixing my managers computer and he would ask me to fix his friends computers and stuff. One day he called me to the office and asked if I would like to try the IT department for Safeway of course I said yes. He told me that he got a Email asking if he knew anyone that would like to do installs. He asked me and replied to them and I was on my way to Portland, Oregon the next week, This was supposed to be just a temp job but the liked me so much they kept me out for the next install and the next and this lead to me getting a field technician position. this is where all my accomplishments and from hard work and my drive in doing what I like best paid off.

I often volunteer my time to fix and to teach people computers. I have always just been a person who loves to give up my time in order to help others learn. My bosses at my job with Safeway is an example. I was fixing his computer for him all the time. He happened to know someone in IT at Safeway gave him a call and I did the rest.

• Courtesy clerk, Food Clerk, Dairy Manager, Pomona, California
• Worked on the stinger and standard missiles. Worked with wirebonder putting wires on a substrate to the chip., General Dynamics

I am 56 years young love to hang with my kids I play guitar and drums, I been teaching my oldest to play drums and my younger son guitar.

In my free time I like to play computer online games and get out of the house and camp and fish. My oldest son has autism and I love to hang out and do things with him and his brother. I have been married to the love of my life since 2000 and would not be the man I am without her.

• I have gotten a few certificates from my managers and these coins for achievements.