Allen Saavedra-Laguna

Conducting drive tests, including motorcycle skills/road tests - Supplemental driving performance evaluations - Analyze situations and take effective action when needed - Vehicle verifications - Conduct written and vision exam: Follow daily regulations and policies pertaining registering and titling of vehicles and vessels -Work in a fast paced environment while providing superior customer service skills -Identify potential fraud and inspect documents pertaining to vehicle registration - Handle issuance of State IDs - Travel Photo Trained - Cross trained in Drivers License & Registration - Back up control cashier assist in closing office daily - All cashiering duties - Conduct office quarterly physical inventory - assist with office equipment inventory - Trained with one on one testing- drivers license - VIN Verification trained - Work Start Here - Lobby Monitor - interpret data entry - enter vehicle Code/ Manual/ policies to customers while assisting in completing customer transactions - interpersonal skills - analytical skills - able to work independently with minimal assistance - Verbal communication on a daily basis on test drives - Utilize pc skills to communicate the test results to drivers safety for the SDPE's - punctual and dependable examiner with great interpersonal skills that allow me to build great relationship with peers, also extremely flexible with office needs.

Completed a 11-week Basic Correctional Officer Academy with emphasis on California criminal law, investigative procedures, institutional policy, and regulatory compliance - Trained in report writing, tactical communication, situational awareness, and the legal standards for search, seizure, and use-of-force protocols - Gained hands-on experience in security operations, inmate supervision, and documentation of incidents and violations in accordance with legal and departmental guidelines - Conducted routine inspections, counts, and contraband searches on individuals, property, and institutional areas, ensuring compliance with policy and legal standards - Drafted detailed incident and disciplinary reports with clarity and objectivity—skills directly transferable to investigative documentation and case building - Participated in practical, scenario-based exercises to develop conflict resolution, de-escalation, and emergency response skills - Demonstrated the ability to interpret and apply California codes and policies while maintaining high ethical standards in law enforcement environments.

Key Competencies: Investigative Writing & Documentation > Knowledge of Penal & Vehicle Codes > Tactical Communication & Interviewing > Evidence Recognition & Chain of Custody > Critical Thinking & Decision-Making Under Pressure > Confidentiality, Ethics & Professional Conduct

Follow daily regulations and policies pertaining registering and titling of vehicles and vessels -Work in a fast paced environment while providing superior customer service skills -Identify potential fraud and inspect documents pertaining to vehicle registration - Handle issuance of State IDs - Travel Photo Trained - Cross trained in Drivers License & Registration - Back up control cashier assist in closing office daily - All cashiering duties - Conduct office quarterly physical inventory - assist with office equipment inventory - Trained with one on one testing- drivers license - VIN Verification trained - Work Start Here - Lobby Monitor - interpret data entry - enter vehicle Code/ Manual/ policies to customers while assisting in completing customer transactions
- interpersonal skills - analytical skills - able to work independently with minimal assistance
- Analyze situations and take effective action when needed - Conduct written and vision examinations - Assist customers with complex Driver's License and License Registration transactions.

-Developing, managing, and communicating the shortage action plans and shortage programs within store - Administering and enforcing the policies and standards of the company - Responsible for all internal and external case management as assigned by AP/LP Manager - Developing an open line of communication with both AP/LP and store associates, store management, central, and peer AP/LP teams - Recruitment and hiring of loss prevention personnel - Training and development of staff to achieve desired performance and to prepare them for promotion by building bench-strength - interpersonal skills - analytical skills - able to work independently with minimal assistance - provide superior customer service skills - Attend hearings as required and updates appropriate files with court-related outcomes - Maintain relationship with local law enforcement - Interview associates suspected of theft or fraud in accordance with company policies and properly documents all stages - Review and ensure all AP documentation is complete, accurate and is maintained to the policies of the company -

Communicate MI photo alerts to associates and partners with other locations/retailers to identify ORC groups and patterns - Taking direction from DAPL and/or MI to gather evidence on ORC and external fraud

- Monitor inbound phone calls to help identify fraud - Follow up and investigate all discrepancies to ensure accuracy and validity is established with all leads - Partnered with HR to coordinate and conduct internal investigations -

Managed and created systems and programs to reduce loss - Reviewed call recordings to ensure information is compliant with company rules and standards - Over saw all legal oversight and representation related to findings - interpersonal skills - analytical skills -able to work independently with minimal assistance - provide superior customer service skills

- Share knowledge of processes and procedures and/or train associates on Asset Protection expectations to enhance team performance - Shrink Elimination and Safe and Secure Awareness Programs to better educate associates on actionable behaviors to effect shrink reduction and create a safe and secure environment - Coach store associates and management team in keeping work areas and sales floor free of hazards to protect customers and associates from accidents
- Regularly analyze and review incident trends to advise store management of action steps that can be used to prevent future incidents - Periodically audit departments for merchandise protection standard adherence - Walk the sales floor to identify merchandise protection opportunities that deviate from company standards - Attend hearings as required and updates appropriate files with court-related outcomes -

Maintain relationship with local law enforcement - Interview associates suspected of theft or fraud in accordance with company policies and properly documents all stages - Review and ensure all AP documentation is complete, accurate and is maintained to the policies of the company - Communicate MI photo alerts to associates and partners with other locations/retailers to identify ORC groups and patterns - Taking direction from DAPL and/or MI to gather evidence on ORC and external fraud