Allen Saysana
Amarillo,TX
Summary
Eager IT professional with 2+ years in technology and support roles, pursuing a Bachelor's in Information Technology. Known for troubleshooting skills, effective communication, and a knack for enhancing operational workflows. Aiming to leverage technical and customer service expertise at Amazon's IT support team. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
07.2022 - Current
- Addressed and resolved logistical challenges, ensuring seamless warehouse operations
- Trained in Trailer Dock Release (TDR): Enhanced shipping and receiving efficiency through specialized training
- Managed product receipt and inventory, enhancing efficiency through optimized product placement.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 49 pounds.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Video Editor
The Vault Legacy
05.2023 - Current
- Spearheaded content creation and editing for 'Legacy Gaming' YouTube Channel, leading to over 2,000 views
- Achieved over 800 unique viewers on 'thevaultlegacy' Twitch Channel through engaging content
- Set up and managed live streams, significantly improving viewer engagement and operational efficiency
- Set up dozens of PCs with Windows 10 and with custom firmware.
Associate
Walmart
01.2020 - 01.2021
- Optimized customer order delivery and online grocery retrieval, increasing customer satisfaction
- Assisted Customers with issues for the best customer service.
PC Builder
Freelance
01.2016 - 01.2024
- Built custom PCs, providing tailored solutions to meet individual client needs
- Offered technical support in repairing mobile devices (iOS, and Android)
Education
Bachelor of Science - Information Technology
Western Governors University
01.2025
Amarillo College
Amarillo, TX12.2023
Palo Duro Highschool
01.2020
Skills
- Heavy Lifting
- Shipping and receiving
- Labeling and boxing
- Packaging and Labeling
- Pallet Jack Operations
- Lifting and sorting
- Loading and unloading
- Order Picking
- Problem-Solving
- Picking and Packing
- Pallet Jacks
- Data Entry
- Multitasking
- Customer Service
- Experience with Windows, Mac and Linux
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining thin clients, PCs, scanners and portable handheld terminals
Skillscertifications
- IT Support & Troubleshooting: Proficient in handling end-user issues, hardware, and software troubleshooting.
- Video Editing & Content Creation: Skilled in various editing software, enhancing digital brand presence.
- Microsoft Office & Programming: Experienced with Office suite; competent in C# programming.
- CompTIA A+ Certified Technician
- Operating Systems: 1+ years of experience supporting Windows, Mac, and Linux environments.
- Hardware Maintenance: Experienced in maintaining printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- 2+ Years of Customer Service
- 2+ Years of technical support with multiple different types of customers
Timeline
Video Editor
The Vault Legacy
05.2023 - Current
Warehouse Associate
Amazon
07.2022 - Current
Associate
Walmart
01.2020 - 01.2021
PC Builder
Freelance
01.2016 - 01.2024
Bachelor of Science - Information Technology
Western Governors University
Amarillo College
Palo Duro Highschool