General Manager
MARS Service Co., INc
WESTVILLE, Indiana
01/01/10 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Led employee evaluations with constructive feedback to boost performance.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered employee discipline through verbal and written warnings.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Designed sales and service strategies to improve revenue and retention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
