Allen Smith
Boise,ID
Summary
Proven Service Manager at Custom Pools & Patio, adept in problem-solving and customer service, significantly enhanced customer satisfaction. At Republic Services, leveraged time management and a clean driving record to maintain punctuality and safety, demonstrating a results-driven approach. Skilled in commercial driving, consistently prioritized efficiency and reliability. Hardworking employee enthusiastic about learning Supervisor field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
37
37
years of professional experience
Work History
Commerical Recycle Driver
Republic Services
07.2005 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules.
- Improved customer satisfaction by maintaining punctuality and adhering to schedules.
- Minimized liability by consistently following road rules when driving.
- Reduced incidents of late routes by implementing effective time-management strategies.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Enhanced team morale by providing support and assistance during peak periods.
Service Manager
Custom Pools & Patio
05.1987 - 04.2005
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Capital High School
Boise, ID05.1977
Skills
- Time Management
- Valid Class A Driver's License
- Problem-Solving
- Customer Service
- Clean Driving Record
- Punctuality
- Commercial driving
Timeline
Commerical Recycle Driver
Republic Services
07.2005 - Current
Service Manager
Custom Pools & Patio
05.1987 - 04.2005
Capital High School