Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Allen Spencer

Allen Spencer

Erie,MI

Summary

Motivated individual with a proven track record in professional sales and customer service. Demonstrates ability to build strong client relationships, utilizing exceptional communication and interpersonal skills for superior service. Committed to delivering exceptional customer service and consistently exceeding sales goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales / Design Consultant

CTI (Conference Technologies, Inc.)
04.2022 - 09.2024
  • Built, maintained, and grew a book of business for the integration of audio-visual solutions and systems with corporations, higher education institutions, and house of worship clients
  • Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
  • Contributed to overall team success by collaborating with colleagues, sharing best practices, and supporting continuous improvement initiatives in sales strategy and processes.
  • Met and communicated with clients to analyze their needs and design audio-visual solutions to meet or exceed their expectations
  • Developed detailed, technical, audio-visual proposals for delivery to clients
  • Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.

Sales Engineer

ProVideo Systems, Inc.
01.2019 - 03.2022
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Generated new leads through cold calling, social media outreach, and attending industry events.
  • Attended trade shows and seminars to promote products and network with industry contacts.

Audio Visual Technician

ProVideo Systems, Inc.
12.2016 - 01.2019
  • Enhanced client satisfaction by installing and configuring high-quality audiovisual systems.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Managed the receiving, organization, and deployment of all equipment for many projects, including several projects over $1M

Sales and Store Management

Guitar Center, Inc.
11.2006 - 12.2016
  • Oversaw daily operations of retail location with over $2M inventory, ensuring optimal productivity levels and timely completion of tasks.
  • Interviewed and trained new associates for various roles
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Drove customer loyalty and repeat business by creating memorable experiences and fostering relationships with frequent shoppers.
  • Established positive rapport with customers through active listening skills, personalized recommendations, and genuine interest in their needs and preferences.
  • Received several company-wide awards including those for Client Building and Customer Service

Factory Representative

Erie Construction, Midwest Inc.
05.2004 - 10.2005
  • Used consultative sales approach to understand and meet customer needs.
  • Delivered informative presentations on product features and benefits, effectively persuading prospective buyers to make purchases.
  • Assisted in training new factory representatives, sharing best practices for success in the role.

Education

Bachelor of Science - Biology

The Ohio State University
Columbus, OH
06.2003

High School Diploma -

Central Catholic High School
Toledo, OH
05.1999

Skills

  • Sales Presentations
  • Client Needs Assessment
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Customer Retention
  • Technical understanding
  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement

Certification

CTS - Certified Technology Specialist - AVIXA

Timeline

Sales / Design Consultant

CTI (Conference Technologies, Inc.)
04.2022 - 09.2024

Sales Engineer

ProVideo Systems, Inc.
01.2019 - 03.2022

Audio Visual Technician

ProVideo Systems, Inc.
12.2016 - 01.2019

Sales and Store Management

Guitar Center, Inc.
11.2006 - 12.2016

Factory Representative

Erie Construction, Midwest Inc.
05.2004 - 10.2005

Bachelor of Science - Biology

The Ohio State University

High School Diploma -

Central Catholic High School

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Allen Spencer