Allen Steindel
Winston-Salem,NC
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Senior Field Agent
The Assurance Group
03.2023 - Current
- Verified patient insurance coverage and explained insurance billing procedures
- Assisted patients in understanding their health insurance plans and navigating the reimbursement process
- Identified and analyzed key market trends to develop and implement sales plans that drove revenue growth and profitability
- Analyzed customer data to identify and target new sales opportunities.
Server
Chopstix
11.2021 - 03.2023
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Performed opening and closing duties as required by the restaurant
- Restocked supplies and food items to ensure the restaurant was fully prepared for service.
Server
Thai Harmony
02.2020 - 11.2021
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Cross-trained in other restaurant roles to ensure smooth operations when needed
- Maintained a clean and organized bar area, ensuring compliance with health and safety standards.
Assistant Superintendent
Bar Construction Company, Inc.
05.2019 - 06.2020
- Began as an intern in May and hired as an employee in August
- Helped coordinate efforts to ensure jobs were completed successfully and to code by subcontractors
- Involved in site overview meetings to focus on and meet completion deadlines
- Took on managerial duties of all site employees in the absence of the superintendent
- Additionally, served as an interim supervisor to complete a UNC School of the Arts contract.
Internship
Global Brands Group
05.2018 - 08.2018
- Responsible for administration of the Purchase Order Tool for this worldwide marketing company
- Prepared quick reference guidelines for end users of Purchase Order Tool, Concur Intelligence Reporting, and Concur Quick Start
- Redesigned Procurement Department's website on intranet 'One Global.' Assisted with shipping logistics of small parcel charges and allocation
- Team member in a case study on improving the Fellows Internship Program.
Sales Associate
Sheetz
09.2016 - 03.2018
- Liaison to customers to ensure a positive overall Sheetz experience
- Responsibilities included assisting customers, problem solving, training new employees, processing merchandise returns and exchanges, cashier, food preparation and stocking.
Education
Bachelors - Business Management
Southern Wesleyan University
Skills
- Procurement Expert
- Management Expert
- Food Preparation Expert
- Sales Expert
- Problem Solving Expert
- Customer Service Expert
- Customer Relations
- Stress Tolerance
- Quotes and sales
- Relationship Building
Timeline
Senior Field Agent
The Assurance Group
03.2023 - Current
Server
Chopstix
11.2021 - 03.2023
Server
Thai Harmony
02.2020 - 11.2021
Assistant Superintendent
Bar Construction Company, Inc.
05.2019 - 06.2020
Internship
Global Brands Group
05.2018 - 08.2018
Sales Associate
Sheetz
09.2016 - 03.2018
Bachelors - Business Management
Southern Wesleyan University
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