ALLEN STERLING
Palm Desert,CA
Summary
Energetic, results-driven IT Training Specialist known for high productivity and efficient task completion. Skilled in instructional design, employee development strategies, and learning management systems. Excel in communication, leadership, and problem-solving to deliver innovative training programs that meet organizational needs.
Overview
13
13
years of professional experience
Work History
IT Training Consultant
State of Ohio
10.2023 - 12.2024
- Responsible for e-learning curriculum development using adult learning strategies, across multiple platforms for DODD
- Developed project-based roll outs (CI/CD) and customized Salesforce software training solutions for multiple applications
- Collaborated with intersectional teams using Azure DevOps for alignment, status reports, and instructional design project timelines using Agile/ADDIE methodologies for project management
- Created data-driven instructional materials based on detailed training needs analyses, learning analytics, end-user evaluations, and UX reports
IT Training Specialist
Lineage Logistics
10.2021 - 01.2023
- Managed Salesforce LMS, internal/customer-facing databases, and end-to-end training analytics
- Tracked software development and releases to predict and prepare for upcoming instructional needs
- Produced the company’s first instructional video training series of micro learning topics (from training needs assessment, concepting, storyboards, beat sheets, production, edits, delivery)
- Met weekly with multiple teams for alignment, status reports, and project timeline management
- Implemented assessment and evaluation feedback loop to measure learning outcomes beyond KPIs
IT Training Lead
Morgan Stanley
10.2019 - 12.2020
- Designed, developed, and delivered in-person and remote training and onboarding of technical specialists for internal IT for a global investment firm
- Conceptualized, designed, and created a Guru Chat for increased accessibility and knowledge transfer during firm’s Covid-19 response
- Led pilot orientation class transition from classroom to remote learning with a 100% graduation rate
- Enhanced cybersecurity trainings during the global transition to remote computing; utilizing multiple modalities to appeal to various adult learning styles
- Met weekly with multiple teams for status reports and kanban management to ensure training program impact
- Created functional solutions to increase measurable KPIs, drive change management, and impact end-to-end business agility
Training Logistics Consultant
The Ohio State University Wexner Medical Center
12.2017 - 05.2019
- Managed large data sets to organize wide-scale training for The Ohio State University Medical Center’s KRONOS implementation
- Responsible for updating and maintaining all learning technology (computers, audio, Wi-Fi) in training spaces across medical campus
- Developed comprehensive instructional design project working with SMEs and stakeholders
- Facilitated ILT, e-learning, and certification for 10,000+ participants with a course completion rate of 98%
- Communicated risk reports and status updates across all project stakeholders; maintained training documentation database
Training and Development Consultant
Greentree Group
03.2017 - 12.2017
- Provided instructional design consultation and traveled for Ohio Department of Commerce, creating ILT experience for adult learners
- Designed project plan for statewide retail rollout, using synchronous and asynchronous models to increase accessibility
- Executed e-learning, user experience guides and other physical training materials for large-scale statewide ERP project
- Part of an 8-member contracted training team working in tandem with developers, engineers and SMEs on a new software adoption/integration
- Created job aids, SOPs, and Instructor-led training materials for workers, across capability levels and learning styles
Senior Training Analyst
Xerox
11.2011 - 05.2016
- Created innovative curricula (including eLearning, gamification, and scenario-based training) to successfully drive business and improve employee performance, utilizing multiple training modalities
- Consistently improved training protocols and wrote SOPs to improve learning efficacy
- Delivered onboarding, coaching, performance improvement, and training of new employees in company positioning, protocols, culture, performance metrics, and expectations
- Introduced and developed training analytics to measure impact and close training/learning gaps
Education
Bachelor of Arts (B.A.) - Counseling Psychology
The Ohio State University
Skills
- Training evaluation
- Project management
- E-learning design
- Adult learning theory
- Learning management systems
- Training delivery
Timeline
IT Training Consultant
State of Ohio
10.2023 - 12.2024
IT Training Specialist
Lineage Logistics
10.2021 - 01.2023
IT Training Lead
Morgan Stanley
10.2019 - 12.2020
Training Logistics Consultant
The Ohio State University Wexner Medical Center
12.2017 - 05.2019
Training and Development Consultant
Greentree Group
03.2017 - 12.2017
Senior Training Analyst
Xerox
11.2011 - 05.2016
Bachelor of Arts (B.A.) - Counseling Psychology
The Ohio State University
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