Allen Stevens
855 Lincoln Blvd., Bedford
Summary
Experienced branch manager with a proven track record of improving operational efficiency, driving growth, and fostering team collaboration. Recognized for adaptability to changing needs and effective problem-solving skills. Demonstrated expertise in strategic planning, delivering exceptional customer service, and ensuring financial oversight. Reliable leader focused on achieving results and empowering teams to reach their full potential.
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Branch Manager
Enterprise Rent-A-Car
09.2022 - 08.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Management Trainee
Enterprise Rent-A-Car
01.2022 - 08.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Automotive Detailer
Enterprise Rent-A-Car
10.2021 - 01.2022
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained a clean and organized work environment for efficient detailing processes.
Intern
1st Day School Supplies
05.2021 - 08.2021
- Analyzed and prioritized multiple responsibilities.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Utility Clerk
Giant Eagle
06.2019 - 08.2021
- Delivered high-quality customer service through deep commitment of knowledge and performance.
- Assisted with payment processing and investigating variances in cash amounts.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
Library Page
Cuyahoga County Public Library
02.2018 - 06.2019
- Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
Tutor
Self-employed
09.2017 - 02.2019
- Creating comfortable tutoring environment conducive to learning.
- Traveled to students' homes, libraries and schools to conduct tutoring sessions.
- Devised strategies for reinforcing material and skills based on individual needs and abilities.
Education
Bachelor of Arts -
Hiram College
Hiram, OH12.2021
Cuyahoga Community College
06.2020
Lorain County Community College
06.2019
Bedford High School
Bedford, OH06.2019
Skills
- Teamwork
- Verbal and writing communication
- Handling payments
- Time management
- Business operations understanding
- Branch operations management
- Customer service
- Coaching and mentoring
- Team supervision
- Strategic planning
- Customer relationships
Accomplishments
- Career Readiness Seal for Business Management
- DECA Honor Cord
- Business Professional of America Finalists
- Dean's List during the fall of 2020
Timeline
Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
09.2022 - 08.2023
Management Trainee
Enterprise Rent-A-Car
01.2022 - 08.2022
Automotive Detailer
Enterprise Rent-A-Car
10.2021 - 01.2022
Intern
1st Day School Supplies
05.2021 - 08.2021
Utility Clerk
Giant Eagle
06.2019 - 08.2021
Library Page
Cuyahoga County Public Library
02.2018 - 06.2019
Tutor
Self-employed
09.2017 - 02.2019
Cuyahoga Community College
Lorain County Community College
Bedford High School
Bachelor of Arts -
Hiram College
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