Annyka Nichols
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Store Manager of Operations
Panera Bread
03.2022 - Current
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Completed point of sale opening and closing procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Research Lab Assistant
UTSA
01.2023 - 12.2023
- Enhanced overall understanding of research objectives through clear communication with principal investigators and colleagues.
- Provided assistance during presentations at conferences, highlighting key aspects of the lab''s research efforts to interested parties from various fields.
- Implemented quality control measures to maintain data integrity throughout all stages of experimentation and analysis processes.
- Facilitated effective communication among team members, fostering a collaborative research environment.
Front Desk Medical Receptionist
Piedmont Medical
08.2019 - 01.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2024
Skills
Performance Appraisals
- Health and safety
- Employee Training
- Customer Service
- Problem-solving abilities
- Customer Relations
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Scheduling
- Administrative Support
- Microsoft Office Suite
Timeline
Research Lab Assistant
UTSA
01.2023 - 12.2023
Store Manager of Operations
Panera Bread
03.2022 - Current
Front Desk Medical Receptionist
Piedmont Medical
08.2019 - 01.2023
Bachelor of Science - Psychology
The University of Texas At San Antonio