Allen Torres
Senior Cosmetic Associate (SRA)
Saint Cloud,Fl
Summary
Dedicated associate with 4 years of reconditioning experience in fast paced and challenging environments. I continuously strive to meet or exceed goals with a positive, hardworking mindset.
As an adaptable leader, I'm always looking for personal development opportunities to better support my team. Strong communicator, focused on associate development.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Cosmetic Associate
CarMax
Clermont, FL
02.2022 - Current
- Utilized Carmax Standards to maintain a high level of standards and workmanship while ensuring the team kept an efficient pace to ensure fewer reworks, and to consistently hit production targets daily.
- Collaborated with the Sales team to fulfill any customer request to ensure they received the best product from us.
- Proactively developed associates and gave them performance feedback on opportunities and accomplishments. Including daily observations, weekly check ins, monthly file reviews and one on ones.
- Trained associates as a subject matter expert in my field, conducted training for my entire team at a grand opening reconditioning center, ensuring the team was self-sufficient and ready for any challenges.
- Conducted regular safety audits, ensuring compliance with OSHA regulations and creating a safe working environment for all employees.
Assistant General Manager
Boston Market
Kissimmee, Florida
10.2021 - 01.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed a team of 20 associates, scheduled with eye for coverage needs and individual strengths.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
High School Diploma -
Celebration High School
Celebration, FL05.2021
Skills
-Computer skills
-Functional expert in reconditioning
-Time management
-Decision-making
-Workplace safety
-Teamwork and communication
-Positive attitude
-Organizational skills
-Quality control
-Staff development
-Work Planning and Prioritization
Timeline
Senior Cosmetic Associate
CarMax
02.2022 - Current
Assistant General Manager
Boston Market
10.2021 - 01.2022
High School Diploma -
Celebration High School