Allen Truhan

Director of Operations

Momentum Hospitality

06.2004 - Current

Analyzed business operations and implemented strategies to improve operational cohesiveness.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Developed systems and procedures to improve operational quality and team efficiency.
Analyzed customer feedback and identified areas for improvement to drive business success.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Achieved team goals through formalized training plans, coaching, and performance management.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Mentored and coached team members to foster productive and engaging work environment.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Established and monitored quality assurance standards to achieve operational excellence.
Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Oversaw day-to-day production activities in accordance with business objectives.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.