Allen Valdes

• Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
• Monitored automated build and continuous software integration process to drive build/release failure resolution.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Directed software design and development to meet client needs for functionality and performance.
• Ensured high availability of services through routine infrastructure maintenance and timely hardware upgrades.

• Triage of all business related services
• Data Maintenance
• Analysis of systems reliability and operational usages
• Root cause analysis of affected systems
• The development of required design changes to resolve operational issues
• Other activities necessary to ensure cost-effective support

• Management of device security and security endpoints
• Manage infrastructure and local network.
  
• Manage local and cloud backups.
• User management and general troubleshooting.

Project management

• Provisioning of local back up a server (open source) to be evaluated as a proprietary replacement.
• Network firewall upgrade/replacement

Projects

• I directed the upgrade and development of underage detection and patron identification system, IDscan.
• I designed the enrollment kiosk and security infrastructure.
• Manage business system enterprise updates.
• Facilitate communications between stakeholders, SMEs' and developers.

Data Analysis

• Resolve issues with patron financial data. (PowerQuery and SQL queries).
• Business Applications support.
• Slots management (SDS).
• Poker management (Bravo poker).
• Everi Compliance.
• Casino Marketplace (CMP).

I developed and implemented solutions to improve business needs.

I have managed multiple projects and implementations that exploited various business opportunities.

• IDScan - Initially conceived as a means to detect underage presence on the property. It was later added a feature to control access to the hotel. All Seminole Gaming and most Hard Rock properties use this solution today.
• Infogenesis - POS upgrade and EMV implementation
• Introduced and deployed mobile POS
• Go Concierge implementation
• HOTSoS implementation

• Digital inventory application(s)
• Implemented Snipe IT (Asset Inventory)
• Introduced and implemented: PDQ Inventory (Automated device inventory tool, adopted by multiple properties)

Software Compliance

• Introduced and implemented: PDQ Deployment (Automated software and updates deployment tool, adopted by multiple properties including SHRSS)
• Implemented solutions to mitigate a confidentiality risk at employee self-service kiosk.

Supported Business Applications and Systems

• Infogenesis: Supported over one hundred point of sales between restaurants, bars, and service bars
• OpenTable: Supported high-end restaurants and room service
• High Limit Drinks ( VIP patron identification application )
• Ez-Promos ( promotion GUI for FourWinds)
• Worked hand to hand with Seminole Hard Rock Support Services (SHRSS) and especially with IT Security during the implementation of new products and updates.
• Point of contact between business and support services.

I created and implemented a solution to enhance the privacy and security of HR self-service kiosks.

Managed multiple World Poker Tournament deployments creating processes and solutions that reduced the deployment time and resources

Implemented an automatic inventory solution that eased the workload of both techs and management.

• Support daily operations.
• Managed upgrade projects.
• Troubleshoot daily challenges.
• Document solutions.