Allen Walker
Bristolville,Ohio
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
The following is my list of duties/ responsibilities and work load in my 16 years as a manager:
1. Service territory was the state of Ohio.
2. Managed 32 technicians of which worked in 2 tech teams.
3. Handled $4 million in annual services/ repairs.
4. Scheduled for 16 trucks (teams).
5. Involved in business development/ marketing/ sales.
6. Handled hiring/ safety training/ technician field training/ disciplinary action and termination when needed.
Overview
15
15
years of professional experience
Work History
Manager
Summit Fire And Security
06.2008 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OH06.2007
Skills
Quick leaner
Dedicated hard working company man
Timeline
Manager
Summit Fire And Security
06.2008 - 06.2023
High School Diploma -
Cuyahoga Community College
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