Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Allen Wetzel

Santa Cruz,CA

Summary

Dynamic Branch Manager at Traffic Management, Inc. with a proven track record in financial analysis and operational efficiency. Expert in inventory management and fostering strong client relationships, I successfully implemented cost-reduction strategies that enhanced customer satisfaction. My adaptable leadership style and dedication to team building drive exceptional results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Branch Manager

Traffic Management, Inc.
Watsonville, CA
09.2016 - 11.2024
  • Prepared staff work schedules and assigned team members to specific duties.
  • Tracked and replenished inventory to maintain par levels.
  • Performed cost analysis for various projects to determine budget requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Delegated work to staff, setting priorities and goals.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Responded to information requests from superiors, providing specific documentation.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with team leaders on quality audits.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Managed scheduling, training and inventory control.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Presented performance and productivity reports to supervisors.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Built strong operational teams to meet process and production demands.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Measured and reviewed performance via KPIs and metrics.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Addressed customer concerns with suitable solutions.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.

Terminal Manager

Estes Express Lines, Inc.
San Jose, CA
09.2011 - 03.2016
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Implemented and planned warehouse safety and security programs and activities.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Drafted policies related to storage space utilization and distribution operations.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Operated forklifts to fill or empty overhead spaces.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Communicated regularly with other departments regarding supply chain activities.
  • Analyzed data from production reports to identify trends or opportunities for improvement.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Created and enforced policies and procedures for entire logistics team.
  • Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Established transportation cost standards and economical shipping practices.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Consistently met company and department objectives within budget and time constraints.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Resolved customer complaints related to product quality or delivery issues.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
  • Collaborated with IT department on system enhancements that would increase operational efficiency.
  • Served as primary contact for external vendors providing transportation services.
  • Coordinated daily routing and scheduling for drivers to optimize delivery times and reduce fuel consumption.
  • Managed dispatch operations for a fleet of 30 vehicles, ensuring timely and efficient delivery of goods.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Developed and monitored field efficiencies and innovated new ways to improve operations.
  • Oversaw communications within assigned territories.
  • Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
  • Established performance metrics for dispatch operations and reported regularly to senior management.
  • Implemented a GPS tracking system to monitor vehicle locations and improve route planning.
  • Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
  • Ensured compliance with all transportation laws, regulations, and company policies.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Managed budget for the dispatch department, including forecasting and cost control measures.
  • Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
  • Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Mentored junior team members and managed employee relationships.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
  • Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
  • Ordered supplies or equipment to issue to personnel.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Established relationships with local police departments for assistance when needed.
  • Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
  • Prepared daily work and run schedules.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Arranged for repairs to restore service and schedules.
  • Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
  • Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Evaluated existing processes related to routing systems software upgrades and implementations.
  • Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
  • Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
  • Addressed questions, problems or requests for service or equipment.
  • Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
  • Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Developed contingency plans to address unexpected delays or disruptions in service.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Analyzed operational data to identify trends and areas for improvement.
  • Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
  • Documented services performed, operations information, and dispatch details in system.
  • Received or prepared work orders.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Elk Grove High
Elk Grove Village, IL

Some College (No Degree) - Management & Leadership

TMI Flight School
Long Beach, CA

Some College (No Degree) - Aviation Maintenance

Sierra Academy of Aeronautics
Oakland, CA

Some College (No Degree) - AGE Mechanic

US Air Force Technical School
Chanute AFB, IL

Skills

  • Staff scheduling
  • Financial analysis
  • Inventory management
  • Regulatory compliance
  • Customer service
  • Operational efficiency
  • Team building
  • Employee training
  • Problem solving
  • Quality assurance
  • Cost reduction
  • Sales strategy
  • Performance metrics
  • Process optimization
  • Client relationship management
  • Proficient in MS office
  • Customer and vendor relations
  • Written communication
  • Debt management
  • Strong interpersonal skills
  • Effective communication
  • Staff recruitment and hiring
  • Financial information systems
  • Excellent time management skills
  • Accounts payable
  • Dependable
  • Deductive reasoning
  • Adaptability
  • Know your customer
  • Information management
  • Business development
  • Asset protection
  • Budget forecasting
  • Teamwork and collaboration
  • Financial management
  • Profitability improvement
  • Asset management
  • Approachable
  • Business relationship management
  • Plan budgets
  • Vendor management
  • Process implementation
  • Human resources knowledge
  • Strategic planning
  • Change management
  • Time management
  • Decision-making
  • Information security
  • Data analysis
  • People-oriented
  • Financial planning
  • Sales management
  • Customer relationships
  • Strong team-builder

References

References available upon request.

Timeline

Branch Manager

Traffic Management, Inc.
09.2016 - 11.2024

Terminal Manager

Estes Express Lines, Inc.
09.2011 - 03.2016

High School Diploma -

Elk Grove High

Some College (No Degree) - Management & Leadership

TMI Flight School

Some College (No Degree) - Aviation Maintenance

Sierra Academy of Aeronautics

Some College (No Degree) - AGE Mechanic

US Air Force Technical School

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Allen Wetzel