Allen Wilburn
Indianapolis,IN
Summary
Results-oriented professional seeking a growth-oriented organization to utilize and enhance skills. Committed to contributing value and achieving excellence in line with organizational standards. Aims to gain extensive experience and knowledge in education and practical applications.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Professional
Lowe’s
Indianapolis, USA
03.2016 - Current
- Provided customers with product information, quotations, technical support, order status updates and resolutions for complaints.
- Assisted in training new customer service representatives on company products, services, and processes.
- Managed resolution process for escalated customer issues, ensuring timely satisfactory outcomes.
- Maintained accurate record of customer interactions using CRM software
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized team performance by mentoring new employees on procedures and policies.
- Provided prompt and courteous assistance for both general inquiries and customer issues.
- Provided effective solutions to meet client needs and resolve issues swiftly
Assistant Store Manager
Dollar Tree
Indianapolis, USA
02.2015 - 03.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Warehouse Picker
Diverse Staffing
Indianapolis, USA
12.2014 - 01.2015
- I worked in a warehouse shipping and receiving department for Pearson Education, helping fulfill orders to schools around the United States.
- Loaded and unloaded goods from trucks using forklifts and pallet jacks.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Packaged items securely in boxes, bags or other containers before shipping.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2004
Some College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Computer Proficiency
- Professional telephone demeanor
- Problem-solving abilities
- Microsoft Outlook
- Typing proficiency
- Customer Satisfaction
- Prioritization
- Staff Supervision
- Customer feedback
- CRM Software
- Order Fulfillment
- Critical Thinking
- Courteous demeanor
- Complaint resolution
- Staff Training and Development
- Staff Management
- Active Listening
- Customer rapport
- Recruitment and hiring
Timeline
Senior Customer Service Professional
Lowe’s
03.2016 - Current
Assistant Store Manager
Dollar Tree
02.2015 - 03.2016
Warehouse Picker
Diverse Staffing
12.2014 - 01.2015
High School Diploma -
Ben Davis High School
Some College (No Degree) -
Ivy Tech Community College of Indiana