ALLEN WILLIAMS
Dallas,US
Summary
Experienced US veteran with a strong background in insurance adjustment. Proven track record of successfully handling complex claims and providing exceptional customer service. Skilled in accurately assessing damages, negotiating settlements, and ensuring timely resolution. Detail-oriented professional with excellent communication and problem-solving skills, dedicated to delivering optimal results for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
The Best Claims Solutions
12.2021 - Current
- Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
- Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.
- Reduced processing time for total loss claims by implementing more efficient documentation practices.
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Approved payment of claims within certain monetary limit.
- Evaluated and investigated over 3000 auto claims in 2024 and decided whether insurer should pay claim.
Subrogation Claims Representative
SUPERIOR RISK MANAGEMENT LLC
12.2023 - 07.2024
- Managed a high volume of complex cases, demonstrating adaptability and excellent time-management skills.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Assisted in the development of departmental goals and objectives aimed at increasing overall productivity and efficiency within the subrogation team.
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Reduced cycle times for subrogation claims by consistently meeting or exceeding established performance metrics.
- Developed strong relationships with external partners such as law enforcement agencies and other insurers for improved collaboration on joint efforts.
- Strategically prioritized workload based on claim complexity, potential recovery amounts, statute limitations, and other factors critical to achieving successful outcomes.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
- Implemented cost-saving measures throughout the claims process without sacrificing quality or customer service standards.
Subrogation Specialist
DAVIES CLAIMS SULUTIONS
08.2021 - 12.2021
- Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
- Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Directed claims negotiations within allowable limit of $25,000.00 and supported successful litigations for advanced issues.
SURBROGATION SPECIALIST
KEMPER INSURANCE
09.2018 - 08.2021
- Review claims for 1st and 3rd parties.
- Verify coverage is available to pay claim.
- Review files for policy limits.
- Prorate Demands from subrogation work sheets from Insurance Companies and Claimants demands.
- Update exposures, send out status letters and extend offers to Insurance Company, 3rd Party Claimants, and attorneys.
- Converse with attorneys on their client's demands and loss of use numbers.
- Negotiate settlements and send out offers and releases to pay claims.
- Review claims to make sure all interested parties have their demands in file do pro rata letter, contact all parties to make offers and send out releases.
- Once releases are obtained pay claim.
- Send out checks review claims to make sure payments have posted close claims.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Developed reports tracking the progress of ongoing cases, resulting in increased transparency and accountability within the department.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Streamlined case management for improved efficiency and faster claim resolutions.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
Total Loss Insurance Adjuster
NATIONAL GENERAL INSURANCE COMPANY
08.2016 - 10.2017
- Review claims for 1st and 3rd parties.
- Verify coverage is available to pay claim.
- Make 24-hour contact with insured or claimant to advise of the total loss process.
- Establish ownership of the vehicle for insured or lien holders
- Process vehicle license fees, by running VLF and TLO.
- Run evaluation of the vehicle to get actual cash value.
- Make sure all compliance letters are sent to insured or 3rd party claimants in a timely manner.
- Converse with insured and claimants to make settlements of the claim.
- Negotiate fair prices for the vehicles.
- Once claim is settled on price find out if insured or claimant wants to do owner retain or surrender vehicle.
- Calculate payment to issue payments.
- Collect adequate documents needed to make payments.
Education
Associate of Science - Business Administration
Richland College
Dallas, TX05-2004
Skills
- Time Management
- Judgment and Decision Making
- Active Listening
- Exceptional Negotiation Skills
- Analytical Thinker
- Customer Focused
- Problem Solving
- Microsoft Literate
- Claims investigation
- Total loss evaluation
- Excellent written communication
Certification
- Property & Casualty License – TX, AR, OK, CA, WV, AZ, LA, AL, CONN, DEL, FL, GA, KY,MN, MI, NC, NM, SC, VT, WA, WV &WY. Department of Insurance.
Timeline
Subrogation Claims Representative
SUPERIOR RISK MANAGEMENT LLC
12.2023 - 07.2024
Total Loss Adjuster
The Best Claims Solutions
12.2021 - Current
Subrogation Specialist
DAVIES CLAIMS SULUTIONS
08.2021 - 12.2021
SURBROGATION SPECIALIST
KEMPER INSURANCE
09.2018 - 08.2021
Total Loss Insurance Adjuster
NATIONAL GENERAL INSURANCE COMPANY
08.2016 - 10.2017
- Property & Casualty License – TX, AR, OK, CA, WV, AZ, LA, AL, CONN, DEL, FL, GA, KY,MN, MI, NC, NM, SC, VT, WA, WV &WY. Department of Insurance.
Associate of Science - Business Administration
Richland College
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