Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
ADDITIONAL INFORMATION
Timeline
Generic
Allena Mitchell

Allena Mitchell

Vancleave,MS

Summary

Operations professional with strong background in streamlining processes and driving efficiency. Adept at leading cross-functional teams to achieve operational goals, ensuring seamless collaboration, and adapting to evolving business needs. Skilled in project management, process improvement, and data analysis, with focus on delivering measurable results. Known for reliability, strategic thinking, and hands-on approach to problem-solving.

Overview

19
19
years of professional experience

Work History

Director of Operations Excellence

Circle K
07.2011 - Current
  • - Led enterprise-wide rollouts of new training programs and operational processes across multiple markets, improving performance metrics and employee engagement.
  • - Directed cross-functional teams for project implementations and system improvements; collaborated with HR, Marketing, and Finance to streamline workflows.
  • - Created and delivered instructor-led and computer-based trainings (CBTs) to ensure frontline and managerial training compliance.
  • - Developed and managed comprehensive store auditing programs, including ACE and operational excellence audits; conducted performance-based re-training and process adjustments.
  • - Analyzed P&L, labor data, compliance metrics, and market trends to inform training interventions and improve operational outcomes.
  • - Coached and mentored regional leaders, driving a performance-based culture and ensuring alignment with organizational KPIs and business strategy.
  • - Consulted with corporate departments to optimize promotional strategies and customer experience outcomes.
  • Key Achievements:
  • - Boosted compliance and audit scores across all regions through targeted training and performance support.
  • - Reduced turnover by implementing development programs focused on career progression and engagement.
  • - Recognized for driving double-digit improvements in labor efficiency and process adherence.

Store Manager

Starbucks
06.2006 - 07.2011
  • - Managed operations and team performance for high-volume retail location, including hiring, scheduling, training, and financial reporting.
  • - Conducted team training on customer service, product knowledge, and brand standards; drove engagement through regular coaching and assessments.
  • - Orchestrated community outreach events and in-store marketing campaigns, strengthening brand presence and customer loyalty.

Education

Fine Arts & Biological Sciences - Dental Hygiene

University of Arkansas
Fayetteville, AR

Biological Sciences - Dental Hygiene

Missouri Southern State University
Joplin, MO

Skills

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Data Analysis & Reporting
  • Remote Collaboration Tools (Zoom, MS Teams)
  • Organizational development
  • Quality management
  • Standard operating procedures
  • Operational efficiency
  • Workflow optimization
  • Production planning
  • Cross-functional teamwork
  • Performance coaching
  • Cost reduction
  • P&L management
  • Operational cost control

CORE COMPETENCIES

  • - Organizational & Leadership Development
  • - Remote Training Program Design
  • - Strategic Process Improvement
  • - Operational Excellence Audits
  • - Change Management & Adoption
  • - Learning Management Systems (LMS)
  • - Employee Onboarding & Engagement
  • - Cross-Functional Collaboration
  • - P&L Management & Cost Optimization
  • - Talent Retention Strategies

ADDITIONAL INFORMATION

  • - Open to fully remote opportunities across industries
  • - Target Compensation: $150,000+
  • - U.S. Citizen | Willing to Travel Occasionally

Timeline

Director of Operations Excellence

Circle K
07.2011 - Current

Store Manager

Starbucks
06.2006 - 07.2011

Biological Sciences - Dental Hygiene

Missouri Southern State University

Fine Arts & Biological Sciences - Dental Hygiene

University of Arkansas

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