Allenania Rouse
Harker Heights
Summary
Goal-oriented travel coordinator successful at operating in fast-paced, high-volume environments to handle the needs of more than 500 monthly travelers. Well-versed in coordinating simultaneous tasks with strong attention to detail and focus on quality. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Beneficiary, Travel Coordinator
Temple Veterans Administration
08.2001 - 02.2016
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Reviewed, input and paid invoices for travel-related services.
- Maintained thorough and accurate records of transactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Complied with company standards while preparing internal, informal and official documentation.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Identified and initiated problem resolution by updating and delegating actions to teammates or leadership.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.1977
Skills
- Travel Arrangement Coordination
- Travel Knowledge
- Business Relationship Management
- Employee Evaluation
- Logistics Support
- Critical Thinking
- Client Needs Assessment
- Client Networking
- Assignment of Benefits
- Relationship Management
- Travel Bookings Processes
- Transportation Methods
Timeline
Beneficiary, Travel Coordinator
Temple Veterans Administration
08.2001 - 02.2016
High School Diploma -
Brentwood High School