Allen Dave Nabong
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Advocate
CVS Health
San Antonio, TX
09.2023 - Current
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Processed insurance claims, appeals, and follow-up documentation.
- Researched claims information to ensure accuracy of coverage details.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Performed data entry tasks such as entering customer information into databases accurately.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
Tech Support
Task US
San Antonio, TX
11.2020 - 09.2023
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support for online systems used during the application process.
- Provided technical support and troubleshooting assistance when needed by customers.
- Escalated issues to higher-level technical teams or other appropriate staff.
- Used remote desktop software to resolve issues, perform installations, or demonstrate solutions to users.
Preschool Teacher
Mama Bear Daycare
San Antonio, TX
09.2019 - 11.2020
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Assisted with food preparation, including cutting vegetables, measuring ingredients, and stirring sauces.
- Created a positive, nurturing environment for young students.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
Customer Service Representative
One Touch Direct
San Antonio, TX
04.2018 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Multi-line phone system
- Technical support and assistance
- Document review and data entry skills
- Service-oriented mindset
- Active listening
- Organizational skills
- Problem-Solving
Timeline
Customer Advocate
CVS Health
09.2023 - Current
Tech Support
Task US
11.2020 - 09.2023
Preschool Teacher
Mama Bear Daycare
09.2019 - 11.2020
Customer Service Representative
One Touch Direct
04.2018 - 04.2019
Some College (No Degree) -
San Antonio College
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