Allene Miller
Orlando,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Ticketing Help Desk
Walt Disney World Resort
07.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Attractions Cast Member
Walt Disney World Resort
05.2021 - 07.2022
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Parking Lot Attendant
Walt Disney World
03.2019 - 05.2021
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
Team Lead
Vera Bradley
- Improved engagement with merchandise and provided outstanding customer service
- Operated cash register, managed financial transactions, and balanced drawers.
Certified Nursing Assistant
Orlando Lutheran Towers
- Completed physical checks and monitored patients to detect unusual or harmful behavior and report observations to all professional staff
- Recorded and maintained patient information, such as vital signs, eating habits, notes, treatments, and discharge plans.
Shift Leader
Papa John's
- Established standards for personnel performance and customer service
- Monitored food preparation methods, portion sizes, garnishing, and presentation to ensure that it was prepared and presented in an acceptable manner.
Education
Bachelor's Degree - Psychology
University of Florida
Orlando, FL05.2025
Associate's Degree - General Education
Valencia College
Orlando, FL05.2018
Skills
- Performance Monitoring
- Production Monitoring
- Trend Tracking
- Schedule Management
- Team Building
- Teamwork and Collaboration
- Systems knowledge (GSS, SnApp, White Rabbit, Vincent, Zendesk, Lilo, REX)
- Decision-Making
Timeline
Ticketing Help Desk
Walt Disney World Resort
07.2022 - Current
Attractions Cast Member
Walt Disney World Resort
05.2021 - 07.2022
Parking Lot Attendant
Walt Disney World
03.2019 - 05.2021
Team Lead
Vera Bradley
Certified Nursing Assistant
Orlando Lutheran Towers
Shift Leader
Papa John's
Bachelor's Degree - Psychology
University of Florida
Associate's Degree - General Education
Valencia College