Allene White
Mesa,Arizona
Summary
I like being in challenging environments, with opportunities for growth and advancement, where I can utilize my experience and skills toward becoming a valuable team player. As a valuable and reliable team player I can integrate and adapt effectively with people, and all types of work environments. My work is quick and efficient while providing excellent customer service. I am looking to contribute my advanced skills within the state of Arizona so I can grow professionally. I can collaborate effectively with people, and adapt well in situations and daily work environments. My work is quick and efficient I provide service in a professional and efficient manner.
Overview
4
4
years of professional experience
Work History
Enterprise Car rental
- Rented cars to customers
- Took payment
- Sold insurance and other services
- Helped with any needs or concerns with vehicles.
Epiq
- Took inbound calls for 3rd party companies
- Assisted customers with the best solutions
- Referred customers to the correct parties.
Crash Champions
- Customer service representative
- Assisted with checking in customers
- Answered phone calls/made follow-up phone calls
- Answered emails, and handled insurance company questions.
Front Office Coordinator
Empower Physical Therapy
12.2023 - 01.2024
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in company database.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Guest Services Agent
Wyndham by Worldmark
05.2022 - 10.2022
- In charge of processing cash and credit payments in a timely and accurate manner
- Communication between the Front Office team and other departments
- Handled all customer complaints professionally, putting customer satisfaction first
- Answer multi-phone lines, assist guests, take messages, and monitor voice mail and email
- Create, modify, and maintain Excel spreadsheets.
Online Support Agent
Kryterion Inc
09.2021 - 02.2022
- First point of contact for clients in need of support
- Respond to clients via online chat & email
- Maintain accurate and well-needed notes
- Rescheduled tests as needed
- Suspend testers for suspicious cheating
- Troubleshoot internet connection, computer system, etc
- Monitor and proactively communicate ongoing client issues.
Customer Service Representative
Maximus
10.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies
- Focused on addressing customer needs and resolving customer concerns
- Provided a superior customer experience in order to build a loyal customer base
- Promptly responded to inquiries and requests from prospective customers
- Answered customer calls promptly to avoid long wait times on hold.
Skills
Timeline
Front Office Coordinator
Empower Physical Therapy
12.2023 - 01.2024
Guest Services Agent
Wyndham by Worldmark
05.2022 - 10.2022
Online Support Agent
Kryterion Inc
09.2021 - 02.2022
Customer Service Representative
Maximus
10.2019 - 02.2021