Completes merchandising plans and sets products according to company based standards.
Works with convenience store managers and owners to make informed decisions about product placement and promotional activities.
Maintains accurate computer generated shelf labels.
Performs a wide range of tasks using an Apple IPAD
Completes and maintains records on each customer's set-up.
Provides the newest and latest products being offered to customers helping to driving sales and staying informed of each customer which optimizes the relationship with the customer.
Stays attuned to industry trends by attending annual trade fairs. Educated on new products which gives a better of understanding of consumer behavior while implementing strategies to attract and retain customers.
Assistant Store Manager
Office Depot Inc
Irondale, AL
2012 - 2014
Managed day-to-day operations including scheduling shifts, assigning tasks to employees.
Assisted in recruiting efforts by interviewing candidates for open positions in the business.
Provided training to new employees on company policies and procedures.
Resolved customer complaints in a timely manner and addressed any issues.
Maintained accurate records of all transactions, including stock levels and employee performance evaluations. Helped employees set new performance goals.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Oversaw daily cash handling procedures.
Assistant Store Manager
Walmart
Birmingham, AL
2011 - 2012
Organized weekly meetings with department managers to review progress on important objectives.
Ensured compliance with all safety regulations throughout the store.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Handled scheduling for store shifts to achieve adequate staffing for the grocery department.
Answered customer and employees questions and addressed problems and complaints.
Store Manager
Fred's Inc
Guin, AL
2003 - 2011
Established customer service standards and monitored staff compliance. Number One in Customer Service in an 18 store district six of the seven years as manager.
Conducted employee evaluations and helped to set new goals for improvement.
Has sales increase of over 35% in annual sales.
Developed strategies to maximize sales and profitability.
Implemented efficient systems for tracking stock movement and inventory.
Conducted daily store operations, including opening and closing procedures and cash handling.
Created weekly work schedules for store personnel.
Managed daily banking activities such as deposits and withdrawals.
Recruited, trained and supervised new employees.
Owner
A&Ls Petals and Pearls Florist and Formalwear
Starkville, MS
1995 - 2003
Identified new opportunities for growth, expansion, and diversification.
Organized events such as trade shows and conferences.
Managed daily operations of business, including hiring and training staff.
Analyzed industry trends to develop competitive strategies.
Recruited large organizations such as fraternities and sororities.
Hosted special events to boost our business and increase community engagement.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements for their special event.
Developed and implemented successful sales strategies to meet business goals.
Created effective business plans to focus on long-term objectives.
Account Manager
American Fidelity
Ridgeland, Mississippi
1992 - 1995
Administered the Cafeteria Plan to public school system throughout Mississippi providing benefits for their employees.
Was awarded top 10 in the southeast in sales and annuities.
Completed continuing education units with the company.
Managed multiple accounts throughout all territories while meeting deadlines.
Presented products to employees that featured and advantages for their financial gain.
Sales Representative
Coca-cola Bottling Company
Starkville, Mississippi
1988 - 1992
Highest profit territory in company.
Analyzed customer feedback to improve products and services.
Identified opportunities for cross-selling additional products and services for add-on sales.
Maintained relationships with customers to ensure satisfied customers.