ALLEN R. JENKINS

• Took On Director Of Software Engineering role leading meetings & projects
• Implemented & maintained 3rd party applications
• Developed & maintained crypto hosting WHMCS modules
• Automated backups & many additional processes
• Maintained CryptoCore project frontend & backend
• Conducted scheduled system upgrades to maximize performance
• Developed and implemented personalized client solutions using programming language expertise
• Created software applications in test-driven development environment
• Designed new features for apps to provide functionality for new features

• Led front end web dev to create & maintain front end experience for the SuperAgentTools web app
• Upgraded VueJS version 1 to VueJS version 2 in less than one week while documenting migration path
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding
• Coded websites using HTML, CSS, JavaScript, and jQuery languages
• Provided front-end website development using Bootstrap, Semantic UI, dozens of NPM modules into VueJS, & other frameworks
• Determined coding requirements for specialized scripts

Level 3 Customer Support Tech & System Administration

• Answering phone, ticket, & live chat inquiries
• Supporting customer & troubleshooting billing, website, hosting, & all other inquiries
• Supported automated deployments of Windows & Linux servers
• Installed, Upgraded, Troubleshooted, Maintained Operating Systems & Control Panels for customers

Senior Software Engineer

• Led team with 7 total developers for front end and back end development
• Created & maintained Ubiquity frontend & backend apps
• Integrated & maintained 3rd party applications into one customer control panel
• Created & maintained Leaseweb applications using Symfony framework for frontend & backend apps after Nobis & Leadweb merger
• Reviewed code, debugged problems, and corrected issues.
• Provided software application engineering and maintenance for development lifecycle.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.

• Backend Development Providing additional features, bug fixes, & support for AddEvent Inc
• Maintained 3rd party APIs, applications, and integrations into AddEvent & AppointmentThing
• Developed and managed Zapier Integration
• Maintained & Monitored AWS instances
• Managed, Maintained, Monitored Render.com & Heroku.com software machines for DevOps
• Passionate about learning and committed to continual improvement
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Participated in team projects, demonstrating ability to work collaboratively and effectively

• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Recorded and maintained relevant notes for each client and work order.

• Identified issues, analyzed information and provided solutions to problems
• Skilled at working independently and collaboratively in team environment
• Resolved problems, improved operations and provided exceptional service
• Self-motivated, with strong sense of personal responsibility
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Demonstrated respect, friendliness and willingness to help wherever needed
• Proved successful working within tight deadlines and fast-paced environment
• Managed time efficiently in order to complete all tasks within deadlines

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Translated complex technical issues into digestible language for non-technical users
• Configured hardware and granted system permissions to new employees
• Installed and configured operating systems and applications
• Maintained servers and systems to keep networks fully operational during peak periods
• Responded to customer inquiries and provided technical assistance over phone and in person