Allen Smoak
Customer Service
Douglasville,United States
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented employee with 12 years of Customer Relations experience. Expert in managing with training in software use and tool maintenance. Resourceful and punctual worker skilled at motivating employees and streamlining processes for increased productivity. Diligent worker well-versed in accurately coordinating paperwork such as purchase orders, requisitions and refund requests. Experienced in working with various types of inventory while keeping documentation up-to-date for optimal record keeping. Resourceful employee that brings experience in leadership roles and meeting organizational needs. Skilled at maximizing cost control, minimizing losses and optimizing labor management strategies to enhance operational success. Analytical problem-solver with good planning and communication skills. Strong and meticulous individual with deep understanding of the customer service industry. Successful at commitment to maintaining efficiency for long hours. Expert in computer technology with training in multiple software programs use and tool maintenance. Resourceful and punctual worker skilled at customer relations and streamlining processes for increased productivity. Enthusiastic, positive and dedicated professional proficient in correct procedures. Physically fit and active. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Enthusiastic about bringing skills to long-term position with room for advancement. Hardworking Inventory Specialist bringing multiple years of customer service experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Reliable and dependable. Demonstrated success in contributing to team objectives. Brings strong focus on teamwork and customer satisfaction. Effective at working in fast-paced environments. Upbeat and friendly team player with a good attitude and willingness to take on any task. Diligent and reliable worker and also is successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
16
16
years of professional experience
Work History
Warehouse Associate Team Lead
Magna Decostar
Villa Rica, GA
01.2018 - 09.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Directed system updates to boost productivity and control recordkeeping errors.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked designated items on shelves, end caps and displays.
- Unloaded deliveries from trucks in prompt fashion.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Stocked shelves to match planogram images and instructions.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Transported merchandise pallets to move in warehouse.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Manually transported warehouse materials weighing up to 65 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Prepared and checked outbound shipments for accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Managed timely and effective replacement of damaged or missing products.
- Supervised and trained new staff in performing census.
- Received new stock and input values into computer system.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded daily activities for inventory control.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Operated Microsoft and IOS computer systems, hand-held inventory control device and calculator to perform daily duties.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained store assets with effective loss prevention strategies.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Checked product levels and recommended new purchases.
- Assessed shelves in shipping departments to determine which items to replenish or reorder.
- Pre-assembled containers to be easily selected by packing associates.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 90%.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Planned and scheduled projects and directly performed installations.
Store Manager
Waffle House
Douglasville, GA
02.2013 - 11.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Manager
Baymont Inn & Suit Hotel
Douglasville, GA
02.2015 - 12.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Certified Assistant Manager
JVT Enterprises
Atlanta, United States
11.2009 - 05.2013
- To co-ordinate people, product and equipment to ensure a safe, consistent, profitable and smooth running shift
- This is achieved by a thorough understanding and awareness of the operation; excellent people skills; quick and effective decision-making; and thorough planning, organizing and follow up
- As Shift Manager I was expected to spend 90% of my time working on the floor and awareness of both my situation and surroundings were also important
- Additional responsibilities included Management Training; Scheduling; Planned Maintenance; P&L accounts to control etc
- Also, supervision of hourly paid employees
- Before starting work on the training outlined below, I was required to attend an interview with the Operations Consultant/Franchisee
- Some of the training prerequisites I were required to complete were a First Aid at Work Course; basic Hygiene; Electricity at Work Basic Health & Safety Seminar; A Production Control training Seminar and Regional Development Days for Shift Managers
- Additional training that I underwent included a 3 day Shift Management Course in East Finchley
- Specific duties included Managing the restaurant, Opening and closing shifts without supervision and following company security, hygiene and safety procedures, planning the shift using the appropriate pre-shift/shift changeover checklists
- Executing the shift plan
- Monitoring raw and finished product quality before and throughout the shift
- Ensuring equipment is clean, safe and in good working order
- Maintaining critical standards for holding times, service speed and quality, raw and finished product quality (including DPSC), cleanliness and sanitation
- Ensuring all food safety procedures are applied
- Supervising delivery of raw and dry products
- Following up on the completion of planned maintenance tasks
- Completing daily basic equipment checks (DPSC) and makes necessary time and temperature adjustments
- Collecting information and completes appropriate incident/accident report records
- Communicating regularly with customers to obtain feedback on QS&C
- Effectively managing customer complaints and incidents
- Using frequent travel paths to maintain awareness of all areas of the restaurant throughout the shift
- Coordinating people, product and resources effectively
- With me being a manager I was also expected to lead through people and this was achieved through; Positions staffing effectively and allocating breaks, secondary responsibilities and to-do lists to each area of the restaurant
- Communicating effectively with other managers and staff
- Leading by example in all areas throughout the shift
- Training new employees
- Providing ongoing coaching and corrective feedback to experienced staff and floor managers using OCLs where appropriate
- Using a combination of directive and participative leadership styles to achieve desired results
- Motivating employees by understanding their needs
- Building team spirit to improve performance and productivity
- Following all appropriate HR policies, employment laws, and security and safety procedures
- Applying observation, problem solving and decision making skills to manage the shift effectively
- Effectively delegating and following up to use people resources efficiently
- Presenting a professional image to customers and employees
- I was also responsible for managing the business and this was achieved by; Controlling labor, waste, cash and yields. Optimizing impact of sales building promotions during the shift
- Completing daily paperwork, including inventories, HRaT entries, cash sheets, drawer counts and deposits
- Ordering food, paper and operating supplies.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of communication operations.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Limited portion sizes and used garnishes to control food costs.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Education
Associate of Applied Science - Law/Psychology
Georgia Southern University
Statesboro, GA05.2011
High School Diploma -
Benjamin Banneker High School
College Park, GA05.2008
Skills
- In-depth knowledge of computer programming Also studied HTML coding and website design
- Bilingual
- Team Management
- Resource Allocation
- Emergency Operating Procedures
- Delegating Work
- Verbal and Written Communication
- Stockroom Maintenance
- Billing and Invoicing
- Coaching and Motivation
- Accounting Software
- Vendor Relationship Management
- Inventory Management
- Shipping and Receiving
- Multiple Priorities Management
- Process Monitoring
- Stocking and Replenishing
- Workforce Management
- Logistics Processes Planning
- Enterprise Resource Planning Software
- Equipment Maintenance
- Web-Based Logistics Information Systems
- Analytic Tools and Methods
- Service Provider Communication
- Collaborative Team Work
- Operations Planning
- Interdepartmental Collaboration
- Operational Efficiency and Safety
- Interpersonal Relationships
- Organizational Requirements Monitoring
- Compliance Regulations
- Hiring and Training
- Inventory Replenishment
- Materials Control
- Maintenance and Repair Orders
- Logistics Database Management
- Personnel Counseling
- Data Interpretation
- Budget Preparation and Management
- Quality Management
- Improvement Recommendations
- Environmental Concerns
- Heavy Lifting
- Conflict Resolution
- Service Improvement Analysis
- ERP Software
- Standards Documentation
- Utilization Improvements
- Financial Tracking
- Floor Space Maximization
- Production Planning
- Policy Development
- System Updates
- Performance Evaluations
- Hazardous Material Handling
- Carrier Negotiations
- Investigating Discrepancies
- Billing Systems
- Company Inventory Oversight
- SAP Warehouse Management
- Reverse Logistics
- Client Base Retention
- Cash Register Operation
- Daily Operations Management
- OSHA Standards
- Distribution Reporting and Documentation
- Industry Best Practices
- Development Management
- Organization and Categorization
- Leadership
Timeline
Warehouse Associate Team Lead
Magna Decostar
01.2018 - 09.2021
Assistant Manager
Baymont Inn & Suit Hotel
02.2015 - 12.2017
Store Manager
Waffle House
02.2013 - 11.2018
Certified Assistant Manager
JVT Enterprises
11.2009 - 05.2013
Associate of Applied Science - Law/Psychology
Georgia Southern University
High School Diploma -
Benjamin Banneker High School
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