Allenson Charles
Deltona,FL
Summary
Highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Expertise in learning any role, known exceeding management expectations. Valuable asset to any team.
Motivated learning and development specialist skilled in designing, implementing, and evaluating innovative training programs. Dedicated to fostering a culture of continuous learning and growth in a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Learning & Development Specialist (Trainer)
Percepta
Melbourne, FL
10.2022 - 06.2024
- - Led training sessions for new hires on company policies and procedures - Collaborated with department managers to identify training needs and develop customized programs - Conducted evaluations to measure the effectiveness of training programs and made recommendations for improvements - Facilitated workshops on communication skills, conflict resolution, and team building - Developed interactive e-learning modules using various authoring tools - Managed the learning management system and maintained accurate training records - Coordinated onboarding activities for new employees to ensure a smooth transition into the organization - Provided one-on-one coaching and mentoring to employees seeking professional development opportunities
- Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
- Developed strategies for tracking employee progress in completing required training courses.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Provided individual coaching support when needed based on identified areas of improvement.
- Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles.
- Identified gaps in existing curriculum materials or processes and developed solutions accordingly.
- Analyzed feedback from participants in learning sessions to improve future sessions.
Bilingual French Prior Approval Agent (FLP/FOC)
Percepta
11.2019 - 09.2022
- - Conducted thorough review and approval of authorization requests for bilingual French services (FLP/FOC) within specified timeframes - Communicated with providers and members to obtain necessary information and clarify discrepancies in prior approval requests - Collaborated with internal teams to ensure timely processing of bilingual prior approval requests - Utilized electronic systems to document authorization decisions and maintain accurate records - Conducted research and stayed up-to-date on industry trends to ensure compliance with regulations and guidelines - Provided support and guidance to team members on bilingual prior approval processes and procedures - Participated in training sessions and workshops to enhance knowledge and skills related to bilingual prior approval services - Assisted in analyzing data and generating reports on bilingual prior approval activities for management review.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Maintained accurate records of client interactions and transactions.
HelloFresh customer service representative
Radial
03.2019 - 02.2020
- - Answered customer inquiries via phone, email, and chat - Assisted customers with account management, including updating personal information and payment details - Provided recommendations for meal options based on dietary restrictions and preferences - Resolved customer issues and complaints in a timely and professional manner - Collaborated with the operations team to ensure timely delivery of meal kits - Upsold additional products and services to enhance the customer experience - Consistently met and exceeded customer satisfaction goals - Completed ongoing training to stay current on company products and policies.
Independent insurance sales broker
Amerilife
04.2018 - 03.2019
- - Developed relationships with multiple insurance companies to offer a wide range of coverage options to clients - Assisted clients in assessing their individual insurance needs and recommending appropriate policies - Prepared and presented insurance quotes to clients, explaining coverage details and pricing options - Negotiated with insurance underwriters on behalf of clients to secure competitive rates and terms - Managed client accounts, resolving any issues or claims in a prompt and efficient manner
Licensed telesales agent
Ttec
08.2017 - 04.2018
- - Successfully pitched and sold various insurance products over the phone to customers - Conducted outbound calls to generate leads and follow up on potential sales opportunities - Maintained accurate and detailed records of all sales calls and customer interactions - Met and exceeded monthly sales targets consistently - Provided excellent customer service and addressed any concerns or questions from clients - Collaborated with team members to develop effective sales strategies and improve overall performance of the telesales department
Associate/ overnight stocker
Walmart
08.2016 - 09.2017
- - Unloaded delivery trucks and sorted merchandise for stocking - Organized and restocked shelves according to company guidelines - Assisted customers in locating products and answering questions - Maintained a clean and organized work environment - Rotated stock to ensure older products were sold first - Collaborated with team members to efficiently complete tasks on time - Followed safety procedures while handling merchandise and equipment - Utilized hand trucks and other tools to move heavy items to designated areas
Education
Daytona State College
08.2024
Skills
- Training design
- Performance analysis
- Workshop facilitation
- E-learning development
- Needs assessment
- People-oriented
- Detail-oriented
- Team player
- Leadership Development
- Learning Management Systems
- Lectures and Discussions
- Procedure Manual Writing
- Training Video Production
- Written Communication
- Time Management
- Public Speaking
- Problem-solving aptitude
- Quality Assurance
- Effective Communication
- Analytical Skills
- Problem-Solving
- Decision-Making
- Reliability
Personal Information
Title: Learning and development specialist
Languages
- Creole, Native
- French, Native
- Spanish, Proficient
- English, Proficient
Hobbies and Interests
- Reading
- Singing
- Learning
- Music
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Full Professional
Timeline
Learning & Development Specialist (Trainer)
Percepta
10.2022 - 06.2024
Bilingual French Prior Approval Agent (FLP/FOC)
Percepta
11.2019 - 09.2022
HelloFresh customer service representative
Radial
03.2019 - 02.2020
Independent insurance sales broker
Amerilife
04.2018 - 03.2019
Licensed telesales agent
Ttec
08.2017 - 04.2018
Associate/ overnight stocker
Walmart
08.2016 - 09.2017
Daytona State College