Allequandrian Ross
Albany,GA
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Knowledge of applicable services and professionals appropriate for clients.
Overview
10
10
years of professional experience
Work History
Economic Support Specialist 1
Department of Human Services
07.2024 - Current
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Furthered professional development by attending relevant trainings, workshops, and conferences focused on economic support services best practices.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Work with customers to process applications and renewals to determine eligibility for DFCS programs.
- Determined correct services and program resources for individual needs.
Customer Service Representative
TTEC HEALTHCARE SOLUTIONS
01.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Deboner
Sanderson Farms
04.2019 - 01.2023
- Assisted in training new employees on deboning techniques, contributing to improved skillsets within the team.
- Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
- Cut product into correct sizes and arranged in trays for packaging.
- Achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
- Completed daily production goals consistently by efficiently managing time and prioritizing tasks in a fast-paced environment.
- Exhibited strong attention to detail when inspecting meats for defects or abnormalities before initiating the deboning procedure.
- Adapted to varying production schedules, demonstrating flexibility and a strong work ethic in meeting daily targets.
Customer Service Cashier
Shiftsmart
01.2021 - 10.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Wynfield Park Health & Rehabilitation
02.2015 - 04.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
GED -
Turner Job Corps
Albany, GA05-2012
GED -
Middle Georgia Technical College
Warner Robins, GA11-2011
Skills
- Customer service and assistance
- Caseload management
- Application processing
- Documentation skills
- Information intake
Timeline
Economic Support Specialist 1
Department of Human Services
07.2024 - Current
Customer Service Representative
TTEC HEALTHCARE SOLUTIONS
01.2023 - 06.2024
Customer Service Cashier
Shiftsmart
01.2021 - 10.2022
Deboner
Sanderson Farms
04.2019 - 01.2023
Certified Nursing Assistant
Wynfield Park Health & Rehabilitation
02.2015 - 04.2019
GED -
Turner Job Corps
GED -
Middle Georgia Technical College
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