Allesandra Carmen Johnson
Berkeley,CA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Willow Street Pizza Los Gatos
05.2023 - 10.2024
- Provided top-tier customer service in a family-friendly, high-volume restaurant, consistently ensuring that guests had a positive, memorable dining experience
- Skilled in mixing and serving a wide range of beverages, including cocktails, wines, and non-alcoholic drinks, while maintaining a clean and organized bar environment
- Offered personalized drink and food pairings to enhance the dining experience, with an in-depth knowledge of Italian wines, craft cocktails, and specialty menu items
- Managed food and drink orders, ensuring prompt and accurate service, while coordinating with kitchen staff and fellow servers to maintain efficiency during busy service periods
- Processed customer payments accurately, handled cash and credit card transactions, and ensured secure management of tips and daily sales
- Promoted daily specials, new menu items, and upcoming events to guests, increasing sales and customer engagement
- Maintained a comprehensive understanding of the restaurant’s menu, enabling me to answer detailed questions and provide recommendations for guests with dietary restrictions or preferences
- Ensured health and safety compliance by maintaining cleanliness of dining and bar areas, sanitizing equipment, and ensuring proper food handling
- Worked closely with team members to ensure the restaurant met its service goals, provided training to new staff, and ensured an overall collaborative and productive environment
Sales Associate
Orangetheory Fitness
08.2021 - 02.2023
- Serve as the primary point of contact for prospective and current members, handling inquiries, scheduling appointments, and providing information on services and membership options
- Conduct outbound sales efforts, including phone calls, emails, and in-person meetings, to generate leads and convert prospects into active members of the fitness studio
- Onboard new clients, guiding them through the sign-up process, explaining membership packages, and addressing any concerns or questions to ensure a seamless experience
- Maintain detailed knowledge of Orangetheory’s fitness programs, promotions, and membership benefits in order to effectively communicate these offerings to potential clients
- Provide exemplary customer service to members, addressing any issues or special requests promptly and professionally, ensuring a positive studio experience
- Perform routine cleaning and maintenance, ensuring that the space remains organized, safe, and hygienic for all members and staff
- Track sales metrics and contribute to meeting monthly revenue goals by upselling memberships and promoting studio events and fitness programs
Server
Main Street Burgers
02.2019 - 01.2020
- Delivered exceptional food and beverage service in a high-volume, fast-paced restaurant environment, ensuring guests had an outstanding dining experience
- Accurately took food and drink orders, communicated them to the kitchen and bar, and ensured timely delivery of quality meals and beverages to guests
- Demonstrated exceptional attention to detail, ensuring that all guest requests and dietary restrictions were met in a timely and courteous manner
- Maintained cleanliness and organization of the dining area, including setting up and clearing tables, and performing general cleaning duties in compliance with health and safety standards
- Provided personalized customer service, addressing any concerns or issues promptly to ensure maximum guest satisfaction
- Assisted with staff training and onboarding, helping new team members adapt to restaurant procedures and improve efficiency
Dance Instructor
California Sports Center
08.2016 - 12.2016
- Taught dance classes for children and adults of various skill levels, fostering a disciplined yet enjoyable learning environment
- Developed and implemented age-appropriate lesson plans designed to engage students and promote physical fitness while encouraging creativity and self-expression
- Conducted one-on-one evaluations and provided personalized feedback to students to help them improve their technique, timing, and performance
- Collaborated with other instructors to plan and execute group performances, ensuring smooth coordination and a high level of quality
- Communicated regularly with parents and guardians to provide updates on student progress, upcoming events, and performance opportunities
- Maintained a positive, supportive atmosphere, ensuring that students felt comfortable and motivated to push their boundaries
Education
Bachelor of Arts - English Language And Literature
University of California, Berkeley
Berkeley, CA06-2026
Associate of Arts -
West Valley College
Saratoga, CA05.2022
High School Diploma -
Abraham Lincoln High School
San Jose, CA06.2019
Skills
- Exceptional Customer Service: Proven ability to consistently deliver outstanding service in both fast-paced and high-pressure environments Known for a friendly, approachable demeanor, ensuring every customer interaction results in a positive experience
- Team Collaboration & Leadership: Able to work seamlessly within team environments, fostering a spirit of cooperation and shared responsibility Comfortable leading by example, mentoring new team members, and ensuring that all staff members are aligned with operational goals Contribute to building cohesive teams that work efficiently under pressure, particularly in high-demand settings such as busy restaurants and fitness studios
- Sales & Upselling Expertise: Demonstrated ability to increase sales and exceed targets through strategic upselling and promotion of products, services, and special offers Experienced in identifying customer needs, offering tailored recommendations, and closing sales Adept at building rapport with clients, which drives long-term retention and repeat business, particularly in service industries like fitness and hospitality
- Multitasking & Time Management: Strong organizational skills with the ability to manage multiple tasks at once without compromising quality or attention to detail Experienced in balancing a variety of duties such as serving food and drinks, managing customer orders, performing routine cleaning, and handling cash, all while maintaining focus and prioritizing customer satisfaction
- Problem-Solving & Conflict Resolution: Skilled in managing and resolving conflicts swiftly and diplomatically Comfortable with troubleshooting issues related to customer service, order inaccuracies, or team dynamics Able to think critically under pressure, quickly identifying solutions to challenges and ensuring minimal disruption to operations
- Food & Beverage Knowledge: Extensive experience in the food and beverage industry, including menu knowledge, cocktail preparation, and wine pairings Capable of delivering specialized recommendations to guests based on their preferences and dietary restrictions Familiar with health and safety regulations, ensuring food handling, alcohol service, and kitchen hygiene are in full compliance with industry standards
- Health & Fitness Knowledge: Passionate about wellness and fitness, with a strong understanding of nutrition and exercise principles Able to offer sound advice on fitness regimens and healthy lifestyle choices to members, particularly in the context of fitness coaching and wellness programs Knowledgeable about the benefits of various training methods and fitness equipment, which helps in promoting and selling memberships
- Bilingual Communication (Spanish/English): Fluent in both Spanish and English, providing effective communication in diverse environments Able to translate and interpret with accuracy, ensuring that both English-speaking and Spanish-speaking clients feel comfortable and understood This skill enhances customer relations and broadens the client base in multicultural settings
- Technology Proficiency: Proficient with point-of-sale (POS) systems, scheduling software, and general office tools like Microsoft Office and Google Suite Experience using CRM systems to manage customer interactions, track sales, and monitor client retention in sales and fitness environments Capable of quickly adapting to new software tools to improve operational efficiency and customer satisfaction
- Adaptability & Learning Agility: Quick to learn new skills, policies, and procedures across various industries Able to adapt to changing work environments and shifting priorities without losing focus or efficiency This flexibility has allowed me to transition smoothly between roles in customer service, fitness, and hospitality, always excelling in my responsibilities and continuing to grow professionally
- Attention to Detail & Accuracy: Meticulous in maintaining order accuracy, particularly in food and drink service Skilled at managing complex orders with precision, ensuring customers receive exactly what they requested Also excels in data entry and administrative tasks, ensuring that all records, payments, and transactions are handled accurately and efficiently
LANGUAGES
Spanish: Fluent (written and spoken)
English: Fluent (written and spoken)
Awards
Seal of Biliteracy – Demonstrates proficiency in both English and Spanish., Certificate of Translation & Interpretation – Certified in translation and interpretation, providing bilingual communication expertise.
Certification
Seal of Biliteracy – Demonstrates proficiency in both English and Spanish.
Certificate of Translation & Interpretation – Certified in translation and interpretation, providing bilingual communication expertise.
Timeline
Bartender/Server
Willow Street Pizza Los Gatos
05.2023 - 10.2024
Sales Associate
Orangetheory Fitness
08.2021 - 02.2023
Server
Main Street Burgers
02.2019 - 01.2020
Dance Instructor
California Sports Center
08.2016 - 12.2016
Seal of Biliteracy – Demonstrates proficiency in both English and Spanish.
Certificate of Translation & Interpretation – Certified in translation and interpretation, providing bilingual communication expertise.
Bachelor of Arts - English Language And Literature
University of California, Berkeley
Associate of Arts -
West Valley College
High School Diploma -
Abraham Lincoln High School
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