ALLESHA MARSHALL
Tampa,FL
Summary
Known for reliability and adaptability, consistently meeting demands of dynamic kitchen. Skilled in food safety, inventory management, and effective communication. Posses compassion & empathy for people in all walks of life, culture, creed & gender. Manages well under adverse times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Staff
Feeding Tampa Bay
01.2025 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Healthcare Customer Service Representative
KGI CCO
10.2022 - 06.2024
- Receiving inbound calls from consumers & insurance company to assist with applying for insurance coverage through the Affordable Care Act, State Medicaid agencies & for the federal APTC
- Assisting consumers with updating demographics and dependents on their applications using multiple websites, i.e.; Healhcare.gov; Medicare.gov; USPS.gov
- Maintained accurate records of consumer interactions
Cashier
Sanwa Farmer's Market
01.2022 - 08.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Light stocking, bagging, gathering shopping carts, while maintaining cleanliness of of the checkout area and parking lot
- Also assisting customers with loading groceries into their vehicles
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Member Engagement Specialist
Healthmap Solutions
06.2021 - 10.2021
- Interview members to complete information on social, economic or health related history
- Conducting health (including mental health) risk assessments to determine if member should be assigned to nurse or case managers/mental health counselor and setting case up for assignment if chronic health (including mental health) conditions deemed member applicable
Kitchen Staff & Outreach Representative
Deeper Life Christian Church
09.2018 - 06.2021
- Review and process medical claims according to Plan guidelines, legitimacy, accuracy & adjust claims/accumulators as necessary
- Work/Research claim reports and medical consults as needed to confirm accuracy or document updates required
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Developed and executed successful fundraising initiatives, resulting in increased financial support for community programs.
- Connected individuals and families with essential resources such as food banks, shelters, and financial assistance programs through targeted informational campaigns.
- Improved access to resources for underprivileged populations through the establishment of partnerships with local businesses and non-profit organizations.
Authorizations & Appointing Clerk
Health Net Federal Services
02.2016 - 09.2018
- Answers calls from Veterans, V.A
- Staff & provider's offices regarding the status of Veteran's authorization, status appointment scheduling, cancellations and reschedules
- Data entering & Updating authorizations based on V.A
- Transmitted consults
- Contacts V.A
- Using shared systems to request approvals for additional services & or additional information/Medical records that providers need to review for scheduling purposes
Evening Manager
Ladies of the Sea & Soul
10.2012 - 02.2016
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Mentored team members, resulting in improved performance and job satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and accountability among team members.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Human Services - Behavioral Science
Henry W. Brewster Technical School
07.2009
Skills
- HIPAA compliance
- Patient confidentiality
- Call center experience
- Typing
- Data entry proficiency
- Empathy
- Patience
- Appointment scheduling
- Medical terminology
- Knowledge of Medicare/Medicaid Rights & Responsibilities
- Food preparation
- Cleaning and sanitizing
- Safe food handling
- Safe food storage
- Allergy awareness
- Organization and cleanliness
- Sanitary food handling procedures
- Supply restocking
- Recipe adherence
Certification
Forklift Operator
Food Handler
Timeline
Kitchen Staff
Feeding Tampa Bay
01.2025 - Current
Healthcare Customer Service Representative
KGI CCO
10.2022 - 06.2024
Cashier
Sanwa Farmer's Market
01.2022 - 08.2022
Member Engagement Specialist
Healthmap Solutions
06.2021 - 10.2021
Kitchen Staff & Outreach Representative
Deeper Life Christian Church
09.2018 - 06.2021
Authorizations & Appointing Clerk
Health Net Federal Services
02.2016 - 09.2018
Evening Manager
Ladies of the Sea & Soul
10.2012 - 02.2016
Human Services - Behavioral Science
Henry W. Brewster Technical School
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