Allexeis Bowen
Charlotte,NC
Summary
Dedicated and compassionate medical assistant with experience in patient care, eager to contribute my clinical and administrative skills to support healthcare teams provide high-quality care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Miami, FL
01.2024 - Current
- Identified prohibited items within checked baggage utilizing advanced imaging technology systems.
- Utilized various hand-held scanning devices for enhanced detection capabilities.
- Maintained detailed logs of all activities conducted throughout the shift.
- Operated metal detectors and X-ray machines at checkpoints.
- Responded quickly and effectively to any reports of suspicious or criminal behavior.
Student Medical Assistant -Externship
DHG Medical Centers
Miami, FL
05.2024 - 07.2024
- Performed basic clerical duties such as filing documents, answering phones, and scheduling appointments.
- Performed EKG tests, vital signs measurements, and blood draws for lab work.
- Prepared examination rooms before patient's arrival including stocking supplies, setting up instruments, and ensuring privacy curtains were closed.
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Customer Service Representative
Igenomix
Doral
09.2022 - 04.2023
- Answer inbound calls or generate outbound calls, regarding Igenomix USA testing services, programs and questions, including about billing
- Assisting customers with registration or account creation
- Document personal information to create, updated, or adjust patients accounts
- Always maintain a courteous and calm manner to de-escalate stressful situations
- Provide exceptional customer care to patients and clinics
Security Guard
Regions Security
Doral
11.2020 - 06.2022
- Monitored and authorized entrance and departure of employees, visitors
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Responded to and thoroughly investigated all reported incidents to protect company asset
Customer Service Representative Lead
Alorica
Miami
09.2019 - 12.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Evaluated customer account information to assess current issues and determine potential solutions
- Documented conversations with customers to track requests, problems and solutions
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
Education
Medical Assistant - Diploma
FVI School of Nursing And Technology
Miramar06-2024
High School - Diploma
Miami Springs Senior High
Miami Springs06.2019
Skills
- Completing insurance forms
- Medical office administration
- Monitoring patient progress
- EMR / EHR
- Simple dressings
- Active Listening
- Data Entry
- Decision-Making
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Medical Terminology
- Vital Signs
- HIPAA Compliance
- Patient confidentiality
- Health education
- Blood specimen storage
- Venipuncture and phlebotomy
Certification
- BLS Certification, American Red Cross
- CPR Certified, American Red Cross
Timeline
Student Medical Assistant -Externship
DHG Medical Centers
05.2024 - 07.2024
Security Officer
Allied Universal Security Services
01.2024 - Current
Customer Service Representative
Igenomix
09.2022 - 04.2023
Security Guard
Regions Security
11.2020 - 06.2022
Customer Service Representative Lead
Alorica
09.2019 - 12.2020
Medical Assistant - Diploma
FVI School of Nursing And Technology
High School - Diploma
Miami Springs Senior High