Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Allexicia Isler
Kinston,NC
Summary
Overview
8
years of professional experience
Work History
Regional AcceptanceWinterville, NC
Solution Specialist
03.2023 - 12.2023
Job overview
- Resolved customer account and billing problems.
- Generated periodic reports summarizing account balances and collection activities.
- Submitted claims to insurance companies.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Developed strong professional rapport with vendors and clients.
- Managed all payments processing, invoicing and collections tasks.
City Of PlanoPlano, TX
911 Emergency Dispatcher
09.2022 - 12.2022
Job overview
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Used radio, telephone and computer system to update first responders with new information.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Received incoming calls from the public and determined the nature of the emergency.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
Louis Vuitton - LVMHIrving, TX
Client Service Advisor
07.2022 - 09.2022
Job overview
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about new released items, policy changes, returns received,etc.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Promoted available products and services to customers during service, account management and order calls.
Bridgecrest FinancialFort Worth, TX
Corporate Support Expert
06.2021 - 07.2022
Job overview
- Performed regular maintenance activities on computer systems such as patch management, antivirus updates.
- Monitored system performance metrics to anticipate potential problems before they occurred.
- Provided technical support to corporate customers by troubleshooting and resolving their queries.
- Provided assistance with remote access setup and configuration for corporate customers.
ShutterflyFort Mill, SC
Customer Service Representative
05.2020 - 05.2021
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Promoted available products and services to customers during service, account management and order calls.
Apple Inc.Raleigh, NC
Customer Service Lead Trainer
07.2015 - 02.2020
Job overview
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Selected and assigned instructors to conduct training.
- Provided one-on-one coaching sessions with employees who needed additional support in meeting goals related to providing excellent customer service.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
Education
Shaw UniversityRaleigh, NC
Bachelor of Science from Business Administration And Management
University Overview
Skills
- Project Management
- Customer Relationship Management
- Updating Software
- Product Knowledge
- Data Entry
- Software Troubleshooting
- Service Desk Support
- Technical Troubleshooting
- Application Support
- Call Management
- Customer Service
- Help Desk Support
- Customer Communication and Empathy
- Remote Technical Support
- Troubleshooting Network Issues
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Technical Support
References
References
References available upon request.Timeline
Solution Specialist
Regional Acceptance
03.2023 - 12.2023
911 Emergency Dispatcher
City Of Plano
09.2022 - 12.2022
Client Service Advisor
Louis Vuitton - LVMH
07.2022 - 09.2022
Corporate Support Expert
Bridgecrest Financial
06.2021 - 07.2022
Customer Service Representative
Shutterfly
05.2020 - 05.2021
Customer Service Lead Trainer
Apple Inc.
07.2015 - 02.2020
Shaw University
Bachelor of Science from Business Administration And Management
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