Summary
Overview
Work History
Education
Skills
Timeline
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Allexis Hernandez

Phoenix,AZ

Summary

Objectives I’ve worked in customer service for over 6 years I am easy to talk to friendly and I know some Spanish. I’m looking to further my customer service experience in the medical field I am currently taking classes at Arizona college to get my degree in becoming a billing specialist so I’m looking for a job to help me furthermore my experience. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry.

Overview

7
7
years of professional experience

Work History

Administrative

Integrative Urology PLLC
01.2022 - Current
  • Greeted incoming visitors and patient's professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with patient and updated patient's demographic information as needed such as change in address, change in insurance information etc.
  • Answered central telephone system and directed calls accordingly.
  • Resolved patient problems and complaints.

nd Chance Treatment Center
09.2019 - Current
  • N 79th Ave 85308
  • I currently work at a substance abuse & psychiatric facility I work front office scheduling patients & checking patients in with their providers
  • I work front office & I work with a counselor at this facility as well I help this counselor communicate with her patients I greet patients & answer phone calls on a daily basis
  • I take patients co pays when one is on file.

Designated

Hitter, Walgreens
01.2017 - 08.2019
  • Th st 85020
  • I was hired as a customer service associate but also got the position of being a Designated hitter which means I also get to work back in the pharmacy and help them fill customers prescription orders and call their insurance companies when needed.

Education

High school Diploma -

Alhambra High School

Skills

  • Detail Oriented
  • Friendly and Sympathetic
  • Telephone & Front Desk Reception
  • More than 3 years of customer service
  • Microsoft word
  • Microsoft Office
  • Scheduling
  • Cash Deposits and Receipts
  • Active Listening
  • Trained on answering phones
  • Able to de escalate a situation in which a patient/customer is upset by empathizing and listening to patient's/customers concerns

Timeline

Administrative

Integrative Urology PLLC
01.2022 - Current

nd Chance Treatment Center
09.2019 - Current

Designated

Hitter, Walgreens
01.2017 - 08.2019

High school Diploma -

Alhambra High School

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Allexis Hernandez