Allexis Hernandez

(Practice is Closing)

• Manage patient check-in and check-out to support efficient clinic flow.
• Verify patient insurance, demographics, IDs, and health history.
• Schedule patient appointments and coordinate provider availability.
• Maintain accurate documentation in EHR systems.
• Assist patients with completing medical forms and consents.
• Collect payments and process billing at the front desk.
• Provide calm, professional support to patients navigating behavioral-health needs.
• Help train new front-desk staff on procedures and patient-care standards.

• Managed 30+ inbound customer calls daily with professionalism and accuracy.
• Resolved customer concerns through empathy, problem-solving, and clear communication.
• Documented all interactions in CRM software to support team efficiency.
• Provided tailored support and troubleshooting for products and equipment.
• Maintained a positive customer experience while handling high call volume.

• Scheduled high-volume appointments while verifying patient information for accuracy.
• Managed 40–50 daily inbound and outbound calls with professionalism.
• Provided exceptional customer service by listening actively and addressing concerns.
• Directed calls, answered patient questions, and relayed important clinical messages.
• Supported patient understanding of office procedures and doctor availability.

(Office Closing)

• Greeted patients and managed check-in/check-out for a fast-paced urology office.
• Answered phones, scheduled appointments, and coordinated provider calendars.
• Maintained HIPAA compliance while handling sensitive patient information.
• Assisted patients with forms, insurance updates, and preparation for procedures.
• Responded to patient inquiries and forwarded messages to clinical staff.