Allexys Konicki
Kennel Technician/Receptionist
Woodford,VA
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Kennel Technician/Receptionist
B&R Kennels
4534 Kennel Ln, King George, VA 22485
06.2021 - Current
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Washed, trimmed nails and brushed animals to maintain good grooming standards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Monitored animals for behavioral problems and signs of health issues.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Followed pet care instructions for dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled assignments independently with good judgement and critical thinking skills.
- Compiled information from files and research to satisfy information requests.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected cash, card, and check payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
The Carmel School
9020 Jericho Rd Ruther Glen, VA 2254605.2022
Skills
- Information Collection and Recording
- Animal Observations
- Compassionate Care
- First Aid and Immunizations for animals
- Policy and Procedure Explanations
- Problem Identification
- Answer Telephone Calls
- Time Management and Prioritization
- Reminder Calls
- Billing and Payment Processing
- Telephone Skills
Timeline
Kennel Technician/Receptionist
B&R Kennels
06.2021 - Current
High School Diploma -
The Carmel School