Compassionate yet disciplined individual looking to apply excellent listening, clinical and communication skills within the field. Flexible and poised promoting great interpersonal skills to build confidence.
Hi, I’m
Alleyah Glenn
Atlanta,GA
Summary
Overview
4
years of professional experience
1
Certification
Work History
Monte Nido & Affiliates
Recovery Coach
02.2024 - Current
Job overview
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
By Your Side - Autism Therapy Services
Behavior Technician
04.2023 - Current
Job overview
- Facilitated group sessions to teach clients positive coping strategies.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Bankers Fidelity
Claims Customer Service Representative
09.2021 - 03.2023
Job overview
- Advised customers on required information for claim submissions to progress applications.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
Pitch N Putt
Cashier
01.2020 - 09.2021
Job overview
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers and responded to requests for information.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Post UniversityWaterbury, CT
Master of Science from Human Services And Counseling
06.2024
University Overview
Grambling State UniversityGrambling, LA
Bachelor of Arts from Visual And Performing Arts
05.2018
University Overview
Skills
- Cognitive Behavioral Therapy
- Client Needs Assessment
- Patient Assessments
- Treatment Options
- Crisis Situation Awareness
- Autism and Spectrum Disorders
- Quality Assurance
- Creative Thinking
- Cultural Sensitivity
- Behavioral Disorders
- Self-Care Techniques
- Client Advocacy
- Client Relationship Building
Certification
- RBT - Registered Behavior Technician
- CPI - Crisis Prevention Intervention
Timeline
Recovery Coach
Monte Nido & Affiliates
02.2024 - Current
Behavior Technician
By Your Side - Autism Therapy Services
04.2023 - Current
Claims Customer Service Representative
Bankers Fidelity
09.2021 - 03.2023
Cashier
Pitch N Putt
01.2020 - 09.2021
Post University
Master of Science from Human Services And Counseling
Grambling State University
Bachelor of Arts from Visual And Performing Arts