Alli Dunham
Lacey,WA
Summary
Health care management professional with robust background in overseeing operations within medical facilities. Skilled in optimizing patient care services, managing budgets, and ensuring compliance with health regulations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective leadership, strategic planning, and fostering supportive environment for both staff and patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Center Manager 3
PPGNHAIK
03.2023 - Current
- Led operational oversight of daily health center activities, ensuring efficient patient flow and resource management.
- Developed and implemented staff training programs to enhance service delivery and compliance with healthcare standards.
- Streamlined appointment scheduling processes, improving access to care for patients while reducing wait times.
- Coordinated multi-disciplinary team efforts to optimize patient care plans and health outcomes.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives for enhanced service quality.
- Managed budgeting and financial planning activities, aligning resources with organizational goals and objectives.
- Fostered relationships with community partners to expand outreach programs and increase health awareness initiatives.
- Oversaw regulatory compliance audits, ensuring adherence to local, state, and federal healthcare regulations.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Developed strong relationships with local healthcare providers, fostering collaboration and referrals for specialized services.
- Facilitated collaborative partnerships with external organizations such as schools, businesses, religious institutions to promote wellness initiatives throughout the community we serve.
- Expanded range of services offered at the health center by identifying needs within the community and recruiting appropriate specialists.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Clinical Trainer 2
PPGNHAIK
08.2021 - 02.2023
- Clinical Trainers 2 are independently responsible for a wide variety of tasks related to affiliate staff learning and development. A typical day for a Clinical Trainer 2 might include the following:
- Facilitating employee training sessions in classroom, distance, and one-on-one settings.
- Providing on-site training and competency sign-offs for family planning and abortion services.
- Designing individual training plans for employees to achieve desired outcomes.
- Developing training curricula, including group training plans, manuals, slides, and job aids.
- Collaborating cross departmentally with organizational leadership to determine affiliate training needs.
- Facilitating and participating in workgroup meetings.
- Giving input on changes in policies and processes, as well as implementation of new services.
- The position is supervised by Joy Hawkins, Training Manager.
- Implemented evaluation methods to monitor training effectiveness and improve program content based on feedback.
- Led onboarding sessions for new hires, ensuring comprehensive understanding of clinical procedures and compliance standards.
- Collaborated with cross-functional teams to align training initiatives with organizational goals and regulatory requirements.
- Mentored junior trainers, fostering a culture of continuous learning and professional development within the team.
- Improved clinical training outcomes by designing and implementing evidence-based curricula.
- Optimized training effectiveness by tracking participant progress using advanced data analysis techniques.
- Streamlined the training process by creating efficient schedules and organizational systems for resources.
- Facilitated hands-on workshops to reinforce practical skills and build confidence among trainees.
- Fostered a supportive learning environment that promoted open communication, active listening, and constructive feedback between trainers and trainees.
- Collaborated with management to implement updated policies or procedures based on observed trends from previous training cycles or evaluations of staff performance in practice settings.
- Collaborated with interdisciplinary teams to ensure consistent, high-quality training across all departments.
- Developed comprehensive assessments to evaluate trainee knowledge and skill development.
- Provided immediate and constructive feedback to students individually and as group.
Patient Care Team Lead
10.2020 - 05.2021
- Under the supervision and direction of the health center manager Malissa Ybarra, monitors and improves patient flow while providing support to patients and co-workers. Performs, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.
- Participates in the revenue cycle by maintaining patient accounts; obtaining, recording, and updating financial information at appropriate intervals; recording and collecting patient payments and follows organizational guidelines to improve collections and minimize uncompensated care.
- Serves as an assistant and support person to licensed staff members during procedures including: abortion (surgical and medication) vasectomy, colposcopy, LEEP, HTS, and other procedures performed at PPGNHI. May be responsible for preparation of POC for physician review and be responsible for its disposal per agency and state guidelines.
- Supports the health center team by proactively communicating about center needs, correcting irregularities in service provision, and facilitating problem-solving among team members; documents and communicates activities and outcomes.
- Serves as a knowledgeable resource for staff and volunteers on health center operations and agency policies and procedures and actively seeks to ensure compliance.
Clinical Trainer 1
PPGNHI
04.2019 - 10.2020
- Providing quality patient education
- Supporting manager and other clinic staff in creating successful clinic environment by monitoring clinic flow and strive to maximize efficiencies and productivity.
- Training new staff on back office, all AB services, transvaginal and abdominal ultrasounds, finger sticks, venipuncture, colposcopies, LEEP, Vasectomy and EHR
- Assisting with rewriting new training to provide better support for patients and staff such as AB assisting, Jumpstart and rooming cards for new staff
- Coordination special projects as assigned by manager
- Manage trainings with many health centers and managers
- Monitors quality and implements changes to maintain high standards
Back office PCC
05.2017 - 04.2019
- Training new staff members
- Monitoring and managing clinic flow
- MAB educator, Ultrasound transvaginal, abdominal, colposcopies, vasectomy assistant, 1st tri AB services
- Performing back office responsibilities as required by the health center; rooms patients; stock rooms; phlebotomy, injections, labs, patient educations; assists NPs, RNs, and MDs
- Provides non-judgmental, client-centered care, and provides accurate information by answering questions and providing appropriate resources
Education
Associates - Health care administration
Pima Medical Institute
Mesa, AZ01.2015
Bachelor of Science - Health Care Administration
Pima Medical Institute
05-2023
Skills
- Problem Solving
- Adaptability
- Customer service
- Strong work ethic
- Time management
- Critical thinking
- Handling pressure
- Resilience
- Quality improvement
- Healthcare administration
- Clinical operations
- Teamwork and collaboration
Certification
- Certified medical assistant
- HIPPA
- Health Care Administration
- BLS Instructor
Timeline
Health Center Manager 3
PPGNHAIK
03.2023 - Current
Clinical Trainer 2
PPGNHAIK
08.2021 - 02.2023
Patient Care Team Lead
10.2020 - 05.2021
Clinical Trainer 1
PPGNHI
04.2019 - 10.2020
Back office PCC
05.2017 - 04.2019
Associates - Health care administration
Pima Medical Institute
Bachelor of Science - Health Care Administration
Pima Medical Institute