Alli Haag
Racine
Summary
Experienced healthcare professional with 13+ years in clinical operations, medical documentation, and administrative leadership. Known for accuracy, reliability, and improving team workflows across systems. Delivers expertise in prior authorizations, medical documentation, and Medicare/QIO compliance to streamline operations, reduce errors, and provide seamless provider and patient support.
Overview
12
12
years of professional experience
Work History
CLERK III/Team Lead
Commence Health QIO, REMOTE
11.2022 - Current
- Supervised team workflows, delegated tasks, and provided training to ensure smooth operations in the absence of upper management.
- Coordinated patient communication, interdepartmental collaboration, and case resolution to support continuity of care.
- Entered and maintained accurate medical documentation and records in compliance with QIO, Medicare, and HIPAA standards.
- Supported audit preparation, compliance tracking, and quality improvement initiatives by providing precise data and documentation.
- Managed data entry and workflow for Medicare review cases, ensuring accuracy and confidentiality across multiple healthcare systems.
Clinic Assistant
Forefront Dermatology, Racine WI
Racine, WI
06.2019 - 10.2022
- Manage end-to-end prior authorizations and insurance verification for specialized procedures.
- Scribe clinical encounters with high accuracy, ensuring all documentation meets coding standards.
- Managed office and clinical inventory and procurement to ensure smooth daily operations.
- Coordinate patient follow-ups regarding test results, biopsies, and surgical outcomes.
- Assist with procedures including Mohs surgery, excisions, and phototherapy.
- Streamlined patient registration and scheduling for a high-volume specialty clinic.
- Managed medical records requests, faxing, and confidential documentation workflows.
- Acted as the primary point of contact for patient communication and insurance inquiries.
PSR
Ascension, Racine WI
Racine, WI
06.2016 - 06.2019
- Coordinate and manage patient appointments across multiple oncology providers and specialty services.
- Enter and maintain patient records in EMR/EHR systems, ensuring accuracy and HIPAA compliance.
- Process prior authorizations, referrals, and insurance-related documentation.
- Communicate with patients via phone or email regarding scheduling and documentation needs.
- Collaborate with providers, care teams, and departments to ensure timely and efficient patient care.
- Organize and maintain internal workflows, documentation, and office processes to support smooth operations.
Financial Advocate
NCO Group, Racine WI
Racine, WI
02.2014 - 05.2016
- Guide patients through Medicaid, SSI/SSDI, and financial assistance application processes, ensuring accurate and complete submissions.
- Track applications through state and federal systems to ensure timely eligibility determinations and approvals.
- Follow up with patients and insurance offices to resolve billing issues and verify payments were processed accurately.
- Collaborate with care teams and internal departments to coordinate financial support and minimize delays in patient care.
- Maintain accurate records of patient accounts, eligibility, and correspondence in EMR/EHR systems.
- Provide clear guidance to patients regarding financial responsibilities, insurance coverage, and available assistance programs.
Education
technical diploma - Medical Office Administration
Ultimate Medical Academy
RemoteSkills
- Medical Records & Documentation
- Clinical Support & Patient Intake
- Claims, Prior Authorizations & Appeals
- EMR/EHR Systems & Data Management
- Compliance & Audit Support
- Appointment Scheduling & Office Coordination
- Supply & Inventory Oversight
- Team & Workflow Coordination
- Staff Training & Mentorship
- Process Improvement & Quality Initiatives
- Interdepartmental Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Accurate Data Entry & Record Maintenance
Timeline
CLERK III/Team Lead
Commence Health QIO, REMOTE
11.2022 - Current
Clinic Assistant
Forefront Dermatology, Racine WI
06.2019 - 10.2022
PSR
Ascension, Racine WI
06.2016 - 06.2019
Financial Advocate
NCO Group, Racine WI
02.2014 - 05.2016
technical diploma - Medical Office Administration
Ultimate Medical Academy