Alli Hicks
Candler,NC
Summary
Driven and resourceful administrative professional with 19+ years of experience in both the medical and office administration fields. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
Work History
Office Associate
Biltmore Avenue Family Dentistry
11.2024 - 04.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Developed and maintained spreadsheets in Software to track and chart information such as Type and Type.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Served as corporate liaison for finance, IT, and marketing departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
Precertification Coordinator
Allergy Partners Corporation
10.2022 - 10.2024
- Simultaneously managed extensive caseloads for 144 nationwide branches with precision and timely completion.
- Streamlined pre-certification processes by implementing a comprehensive tracking system for patient information and documentation.
- Improved communication between departments by coordinating with medical staff, insurance providers, and patients to ensure timely pre-certifications.
- Developed strong relationships with insurance company representatives to facilitate prompt resolution of pre-certification issues.
- Analyzed trends in certification denials to identify opportunities for process improvement, leading to increased approval rates.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated reports to track insurance verifications and claim progress.
- Communicated verification and authorization status updates with Biologics department to facilitate decision-making for patient admissions and insurance coverage.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated closely with clinical staff to ensure that necessary medical tests were conducted prior to submitting pre-certification requests.
- Increased efficiency by creating templates for common pre-certification forms used across various departments within the facility.
- Safeguarded sensitive patient information by adhering strictly to HIPAA regulations when handling documents relating to pre-certifications.
- Updated patient records with accurate, current insurance policy information.
- Contributed to the development and implementation of policies and procedures for the pre-certification department, ensuring compliance with industry standards.
- Maintained up-to-date knowledge of insurance policies and regulations, enabling accurate and efficient pre-certification submissions.
- Collaborated with interdisciplinary teams to develop strategies for streamlining the pre-certification process, improving overall efficiency.
- Utilized electronic health record systems proficiently for accurate data entry, reporting, and analysis related to pre-certifications.
- Prioritized tasks to decrease workflow bottlenecks.
ESL Program Specialist
Buncombe County Schools
01.2022 - 10.2022
- Accurately manage Title III Department including purchasing, budget, payroll and AP
- Ensure department is within Federal Compliance
- Excelled in environment with constant interruptions, while maintaining good judgment regarding priority of tasks
- Excellent Google/Microsoft/Mac skillset
- Proficient in LINQ, Timekeeper and Cooks Spreadsheets
- Effective professional communication
- Streamlined payroll processes by implementing efficient systems and software to reduce errors and save time.
- Processed timecards and payroll data for team of employees.
Senior Administrative Associate
Invest Collegiate Imagine
01.2013 - 01.2019
- Improved office efficiency and parent-teacher communication by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective vendor negotiation and cost analysis - Decreased expenses by 35%
- Implemented staff training programs, improving employee performance and team cohesion.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Dental Assistant II / Office Manager
Mountain Laurel Family Dentistry
04.2003 - 08.2010
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Verified patient insurance eligibility and benefits.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
VOLUNTEERING
Associate of Science - Dental Assisting
Asheville-Buncombe Technical Community College
Asheville, NCGraduate -
Enka High School
Candler, NC2003
Skills
- Resource management
- Excellent communication
- Solution Driven
- Conflict resolution
- Attention to detail
- Account Reconciliation
Integrity
- Project Planning
- Decision Making
- Payroll Administration
- Office Management
- Travel Coordination
- Problem-solving abilities
- Remote Work Experience
Timeline
Office Associate
Biltmore Avenue Family Dentistry
11.2024 - 04.2025
Precertification Coordinator
Allergy Partners Corporation
10.2022 - 10.2024
ESL Program Specialist
Buncombe County Schools
01.2022 - 10.2022
Senior Administrative Associate
Invest Collegiate Imagine
01.2013 - 01.2019
Dental Assistant II / Office Manager
Mountain Laurel Family Dentistry
04.2003 - 08.2010
VOLUNTEERING
Graduate -
Enka High School
Associate of Science - Dental Assisting
Asheville-Buncombe Technical Community College
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