Alli A Keller
DAYTON
Summary
Results-driven manager specializing in customer service, team leadership, and operational efficiency. Proven ability to enhance customer satisfaction and mentor staff for improved performance.
Overview
5
5
years of professional experience
Work History
Manager
Cherry House Cafe
02.2022 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff, enhancing team performance and operational standards.
- Developed and implemented new procedures to improve efficiency and reduce waste.
- Managed inventory levels, ensuring availability of supplies while minimizing costs.
- Coordinated scheduling to optimize staffing levels during peak hours and events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Restaurant Hostess
Olive Garden
06.2021 - 10.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Collaborated with servers and kitchen staff to enhance service quality.
- Handled guest inquiries and complaints effectively, ensuring satisfaction.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Relationship building
- Shift scheduling
- Conflict resolution
- Clear communication
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Multitasking
- Attention to detail
Timeline
Manager
Cherry House Cafe
02.2022 - Current
Restaurant Hostess
Olive Garden
06.2021 - 10.2021
High School Diploma -
Beavercreek High School