Alli Lang
BEND,OR
Summary
Outgoing and friendly, with excellent interpersonal communication skills. Dedicated to creating positive relationships with customers.
Overview
27
27
years of professional experience
Work History
Professional Photographer - Lang Photography LLC
Self Employed
08.2008 - Current
- Has run a photography business for 16 years.
- Photographed high-quality images for various print and digital projects.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Planned and prepared for on-location and studio shoots.
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Marriage and Family Counselor
Western Psychological & Counseling Services
09.2009 - 01.2010
- Earning hours for licensure and provided individual counseling sessions to clients each week under my supervisors guidance, addressing a wide range of mental health concerns and emotional issues.
- Developed personalized treatment plans for each client based on thorough assessments and collaboration with interdisciplinary teams.
- Maintained accurate and confidential client records in compliance with ethical guidelines and legal regulations.
- Conducted crisis intervention services for individuals experiencing acute psychological distress or suicidal ideation, ensuring safety and providing appropriate referrals.
- Collaborated with psychiatrists, social workers, and other healthcare professionals to coordinate comprehensive care for clients with complex mental health needs.
- Educated clients about coping strategies, self-care practices, and mindfulness techniques to enhance emotional resilience and promote overall well-being.
- Advocated for the needs of clients within the community by connecting them with relevant resources such as support groups, housing assistance programs, or vocational training opportunities.
Clinical Internship
Open House Ministries
05.2008 - 04.2009
- Company Overview: Open House Ministries is a homeless shelter that mandates their residents to attend counseling.
- Counseled children, adolescents, couples, and adult individuals.
- Co-led a women’s support group.
- Received weekly supervision.
- Open House Ministries is a homeless shelter that mandates their residents to attend counseling.
Private Nanny
Family Employer
06.2007 - 05.2008
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Led indoor and outdoor activities to entertain and occupy children.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Provided developmentally appropriate activities for children.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Assisted with light housekeeping duties.
Sales Associate
Anthropologie
08.2006 - 02.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista
Brewin Bear Coffee
10.2005 - 07.2006
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Fly By Espresso
09.2004 - 06.2005
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Simultaneously managed both the café and the drive thru window.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Caregiver
Morning Star Boys Ranch
05.2004 - 11.2004
- Company Overview: Served as professional staff for residential facility for males (ages 11-16) with behavioral and control issues.
- Supervised Morning Star residents during their daily activities by redirecting and enforcing rules.
- Shadowed a 10 year old boy by supervising his daily actions and whereabouts, providing redirection and appropriate discipline when necessary.
- Served as professional staff for residential facility for males (ages 11-16) with behavioral and control issues.
Barista
Alpine Espresso
06.2003 - 12.2004
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, and lattes.
- Managed both the drive thru windows.
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction.
- Handled cash transactions accurately while following company policies regarding cash handling procedures.
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly.
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience.
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients.
Childcare Provider
24 Hour Fitness
10.2002 - 05.2023
- Supervised and cared for children ranging in age from infants to elementary school age at the gym childcare facility.
- Created a safe and nurturing environment for children, ensuring their well-being at all times.
- Planned and implemented age-appropriate activities to promote physical, social, and cognitive development.
- Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment.
- Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours.
Server
Wall Street Grill
07.2001 - 05.2002
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
Beanstruck Coffee Roasters / Holstein Coffee
01.1998 - 06.2000
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent coffee drinks.
- Safely handled and created panini sandwiches for café.
- Followed recipes and production schedules to bake muffins for café.
- Simultaneously managed both the café and the drive thru window.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Masters of Arts - Marriage and Family Therapy
George Fox University
05.2009
Bachelor of Arts - Psychology
Whitworth College
05.2005
Associate of Arts -
Central Oregon Community College
Bend, OR05-2002
Skills
- Creative vision
- People person
- Marketing and promotion
- Portrait photography
- Excellent communicator
- Customer Service
- Proactive approach to problem solving
- Collaborative mindset
Volunteer Experience
- Group Bible Study Leader, 9/2012-5/2019
- Marriage Therapy Mentor, MMFT 514: Adv. Marriage Therapy, 01/01/08
- Conducted 'Son Rising' play sessions with an autistic child, 09/01/07-12/31/07
- Grace Chapel Two-Year Old Teacher, 07/01/06-09/30/07
- Life Services Mentor, Crisis Pregnancy Center, 03/01/05-07/31/05
- Spokane County Juvenile Detention Intern, 01/01/04-05/31/04
- One-Eighty Youth Group Staff, Westside Church, 09/01/00-08/31/02
Activities
- Member of Psi Chi, The National Psychology Honor Society
- Psi Chi Public Relations Officer, Whitworth College, 09/01/03-05/31/04
Hobbies
I love spending time with my husband, our three children and pets. I enjoy hanging with friends, photography, reading, writing stories, making jewelry, crafting, baking, cooking and learning new trades.
Timeline
Marriage and Family Counselor
Western Psychological & Counseling Services
09.2009 - 01.2010
Professional Photographer - Lang Photography LLC
Self Employed
08.2008 - Current
Clinical Internship
Open House Ministries
05.2008 - 04.2009
Private Nanny
Family Employer
06.2007 - 05.2008
Sales Associate
Anthropologie
08.2006 - 02.2007
Barista
Brewin Bear Coffee
10.2005 - 07.2006
Barista
Fly By Espresso
09.2004 - 06.2005
Caregiver
Morning Star Boys Ranch
05.2004 - 11.2004
Barista
Alpine Espresso
06.2003 - 12.2004
Childcare Provider
24 Hour Fitness
10.2002 - 05.2023
Server
Wall Street Grill
07.2001 - 05.2002
Barista
Beanstruck Coffee Roasters / Holstein Coffee
01.1998 - 06.2000
Bachelor of Arts - Psychology
Whitworth College
Masters of Arts - Marriage and Family Therapy
George Fox University
Associate of Arts -
Central Oregon Community College