Alli Levine
Fort Collins,CO
Summary
Top-notch Bartender delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Los Chingones
04.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Training for Intervention Procedures (TIPS)
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Promotional Model
Colab Marketing
12.2021 - Current
- Outstanding organizational and time management skills
- Training for Intervention Procedures (TIPS)
- Engaged customers with friendly demeanor and extensive product knowledge.
- Poured samples and demonstrated various features.
- Promoted and set up sales using communication and marketing abilities.
- Placed items on tables to create proper mood and aesthetic appeal.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Worked at trade shows, customer locations or on marketing shoots.
- Applied makeup in accordance with clothing style.
Server
Moot House
12.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager/Receptionist
Left Hand Animal Hospital
11.2017 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Leader/ Receptionist
Happy Hounds LLC
10.2015 - 11.2017
- Supervise and care for dogs in their owner’s absence
- Provide training, exercise and companionship for dogs
- Medication administration and care of canines with high needs
- Schedule customer bookings and guide them about facility operations including grooming and boarding
- Handles a high volume of phone calls and answers customer queries
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Server
Red Robin
01.2015 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Serve Safe Certification
05.2023
Advanced Sales Training Classes -
TIPS Certification
12.2022
High School Diploma -
Berthoud High School
Berthoud, CO2015
Skills
- Patron Rapport
- Ordering Bar Supplies
- Making Change
- Confirming Transactions
- Classic Cocktails
- Customer Needs Assessments
- Attending Multiple Customers
- Accurate Cash Handling
- Sales Expertise
- Anticipating Guest Needs
- Safe Serving Knowledge
Timeline
Bartender Shift Manager
Los Chingones
04.2022 - Current
Promotional Model
Colab Marketing
12.2021 - Current
Server
Moot House
12.2021 - 04.2022
Assistant Manager/Receptionist
Left Hand Animal Hospital
11.2017 - 12.2021
Shift Leader/ Receptionist
Happy Hounds LLC
10.2015 - 11.2017
Server
Red Robin
01.2015 - 10.2015
Serve Safe Certification
Advanced Sales Training Classes -
TIPS Certification
High School Diploma -
Berthoud High School