Alli Lindor
Woodinville,WA
Summary
Strategic Customer Success leader with 12+ years of experience driving client retention, expansion, and revenue growth. I combine empathy, organization, and a good sense of humor to build strong relationships with customers and teams alike. Expert in designing and scaling customer success frameworks, accelerating onboarding, and leading cross-functional teams to deliver measurable business outcomes. A trusted advisor to executives, I am recognized for operational excellence and creating systematic, repeatable approaches to the customer lifecycle-all while keeping people at the center of every decision.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Manager / Interim Director of Customer Success
Labra
01.2025 - Current
- Stepped up as Interim Director of Customer Success during a critical period, leading the global CS team and ensuring continuity of operations.
- Designed and implemented a full customer success program, including onboarding content and presentations delivered to all new customers, without being prompted.
- Increased gross renewal rates by 20% through proactive account management and strategic retention programs.
- Reduced onboarding time-to-value from 4 months to under 8 weeks by streamlining processes and creating consistency across engagements.
- Built and managed a $500K+ renewal and expansion pipeline, driving growth through tier upgrades, pricing initiatives, and cross-sell opportunities.
- Established a systematic customer retention framework with standardized checkpoints and milestones, ensuring long-term customer success.
Customer Success Manager
DefenseStorm
10.2023 - 10.2024
- Oversaw a portfolio of 38 accounts with total assets exceeding multiple billions and a book of business over $1M.
- Delivered monthly executive account reviews featuring analytics, cyber risk assessments, product updates, and strategic recommendations.
- Conducted on-site client visits to strengthen relationships and communicate company strategy.
- Partnered cross-functionally with Marketing, Product, Engineering, and Leadership to enhance offerings and drive customer success.
- Planned and executed client-focused events, including networking sessions and a charity golf tournament, to foster engagement and relationship-building.
- Served on the Social Committee, promoting collaboration, culture, and employee engagement across the organization.
Corporate Customer Success Manager
Tackle.io
03.2022 - 06.2023
- Served as the voice of the customer, collaborating with Senior Leadership, Sales, Marketing, Product, and Engineering to drive process improvements and product enhancements.
- Managed a portfolio of 58 strategic accounts, including Nasuni, Bugcrowd, Deepwatch, and Thoughtspot, providing executive-level guidance to maximize customer value.
- Developed and delivered personalized enablement trainings to accelerate onboarding and drive company-wide adoption.
- Led bi-weekly success planning sessions to define high-level plans, track milestones, and measure KPIs, ensuring consistent customer outcomes.
- Analyzed customer data and market trends to inform strategic recommendations and support business decisions.
- Proactively identified churn risks and implemented targeted retention strategies to protect and grow customer relationships.
Account Manager
Limelight Networks
06.2013 - 03.2021
- Exceeded revenue target by 134% in 2020 and drove 1,000% growth in a top automotive account, recognized at the 2021 Global Sales Kick-Off Event.
- Built and maintained strong customer relationships through consultative selling, needs analysis, and strategic account management across 38 accounts, consistently upselling key products to achieve client objectives.
- Maintained accurate and comprehensive Salesforce (SFDC) records, including forecasting, account insights, and future growth opportunities.
Education
Bachelor of Arts - Communications
University of Washington
Seattle, WA01.2009
Skills
- Customer Success Strategy
- Revenue Growth
- Retention & Expansion Management
- Customer Journey Mapping
- Strategic Planning
- Project Management
- Team Leadership
- Cross-Functional Collaboration
- Customer Engagement
- Relationship Development
- Lead Generation
- Executive Presentations
- Public Speaking
- Analytical Problem-Solving
- Process Optimization
- Networking
- Stakeholder Management
- Salesforce
- HubSpot
Achievements And Volunteer Experience
- Volunteer, FamilyWorks Food Bank, 11/01/23, Present, Seattle, WA
- Chairperson, Social Committee, DefenseStorm, 12/01/23, 10/01/24
Timeline
Senior Customer Success Manager / Interim Director of Customer Success
Labra
01.2025 - Current
Customer Success Manager
DefenseStorm
10.2023 - 10.2024
Corporate Customer Success Manager
Tackle.io
03.2022 - 06.2023
Account Manager
Limelight Networks
06.2013 - 03.2021
Bachelor of Arts - Communications
University of Washington
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