Alli Peltzman
Horsham,PA
Summary
Seeking to secure a challenging and rewarding position, where I can contribute, grow, and further my career. Skilled in providing high quality care for patients. I want to utilize my existing skills effectively, and, to their fullest potential and continue to learn new skills so that I may grow and advance in the professional world.
Overview
16
16
years of professional experience
Work History
DENTAL ASSISTANT
Fort Washington Orthodontics
05.2021 - Current
- Perform all duties consistent with requirements of a Dental Assistant
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Actively listened to patients, handled concerns quickly and escalated major issues to doctor.
- Answered constant flow of patient calls with minimal wait times.
- Offered advice and assistance to patients, paying attention to special needs or wants.
New Patient Coordinator and Dental Assistant
Alpha Dental Excellence
01.2018 - 01.2019
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Coordinated transportation to get patients to and from medical appointments.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted in all dental procedures including perio, endo and general dentistry.
DENTAL ASSISTANT
UDIS ORTHODONTICS
01.2011 - 01.2017
- Radiation Health and Safety certificate earned 7/15/2015
- Experience with HIPPA and OSHA practices
- Office opening and closing procedures
- Dental anatomy
- Taking both intra and extra oral photographs
- Maintain patient records charting both paper and digitally
- Navigating orthotrac
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Verified patient insurance eligibility and benefits.
- Sterilization of instruments and treatment room preparation
- Educating patients in all orthodontic procedures and reviewing neccesary instruction of patient responsibility during treatment
- Dental Radiography
- Panoramic/Cephalometric– X/rays
- Taking impressions and wax bites
- Alginate study models: Mixing / pouring / trimming
- Placing and tying in arch wires
- Invisalign including but not limited to placing attachments, placings buttons for elastics, instructing patients on how to properly use for treatment
- Scanning (itero) and use of orthocad models
- Making essix retainers
- Greeting patients, answering phones, and scheduling appointments
- Maintain and ordering supplies for the office
- Pediatric general chairside assisting
- All Orthodontic procedures including but not limited to banding and bondings
- Finding and reviewing patient insurance benefits, Perform all duties consistent with requirements of a
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Manager
Nifty Fifty's
04.2009 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Made customers aware of current and new programs and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Wyncote Academy
Wyncote, PA06.2009
Dental Radiography License -
Dental Radiography Exam
2015
Montgomery County Community College
Blue Bell, PA2025
Skills
- Strong Manual Dexterity
- Office Management
- Patient Intake Procedures
- Medical Records Management
- Team Collaboration
- Patient Data Gathering
- Social Media Oversight
- Customer Satisfaction
- Eager to learn
- Sales Expertise
- Time Management
Timeline
DENTAL ASSISTANT
Fort Washington Orthodontics
05.2021 - Current
New Patient Coordinator and Dental Assistant
Alpha Dental Excellence
01.2018 - 01.2019
DENTAL ASSISTANT
UDIS ORTHODONTICS
01.2011 - 01.2017
Manager
Nifty Fifty's
04.2009 - 07.2013
High School Diploma -
Wyncote Academy
Dental Radiography License -
Dental Radiography Exam
Montgomery County Community College