Alli Riley
Durant,OK
Summary
Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Deposit Operations Specialist
First United Bank
06.2022 - Current
- Processes Garnishments/Levies/Freezes received
- Complies with Subpoena requests
- Works all DDA and savings account unposted items
- Completes adjustment requests received
- Works and balances incoming Fed returns
- Works and balances NSF items
- Verifies signatures on checks $15,000 and over
- Additional Duties and Responsibilities
- Serves as the subject matter expert for assigned job duties
- Uses resources available to troubleshoot issues as they arise
- If applicable, gathers monthly totals to report to Executive Management
- Adherence to all First United Policies and Procedures
- Complete all required compliance exams on an annual basis
- Perform other duties as assigned
Relationship Banker
First United Bank
05.2021 - Current
- Mentors new tellers and relationship bankers that have completed School of Accurate Transactions and School of New Accounts
- Maintains a basic knowledge of all First United bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions
- Follows proper procedures accurately and efficiently for all customer-servicing activities performed Retains existing customers and develop new customer relationships
- Serves as customers’ single point of contact on all First United Bank products and services
- Participates in all meeting, bank functions, and customer appreciation/community events
- Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their names and building rapport with customers designed to generate customer loyalty
- Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides opening information, and ensures that proper paperwork is completed and entered into the computer system
- Actively looking for ways to assist customers
- Giving full attention to what other people are saying, taking time to understand that points being made, asking questions as appropriate
- Maintained appropriate drawer limits, performs cash verifications and vault duties
- Reviews and resolves account issues listed in insufficient and exception reports on daily basis: assists customers with account charge-off repayment plans
- Performs security functions by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
Hostess/Server
Mazzios
09.2017 - 05.2018
- Answering phones
- Greeting customers
- Handling money
- Working registers
- Waiting tables
- Training new hires
- Stocking inventory
McDonalds Crew Member
McDonald's
07.2016 - 09.2017
- Handling money
- Working cash register
- Operating headset
- Greeting customers
- Training new hires
- Stocking inventory
- Taking orders
Education
GED -
Tushka High School
Skills
- Cash Handling
- Serving Experience
- Customer service
- Microsoft Office
- Phone etiquette
- Cashiering
- Leadership
- Sales
- Communication Skills
- Accounting software
- Banking
- Microsoft Windows
- Assessments
- Administrative Support
- Workflow Processes
- Business Process
- Count Currency
- Cashier's Checks
- Professional Relationships
- Deposit Funds
- Accurate Recordkeeping
- Account Services
- Processing Deposits
- Client Correspondence
- Data Confidentiality
- Bank Deposits
- Secure Bank Vaults
- Fraud Monitoring
- Identity Verification
- Team Cooperation
- Pleasant and Personable
- Microsoft Excel
- Sorting and Filing
- Customer Inquiries
- Information Updates
Timeline
Deposit Operations Specialist
First United Bank
06.2022 - Current
Relationship Banker
First United Bank
05.2021 - Current
Hostess/Server
Mazzios
09.2017 - 05.2018
McDonalds Crew Member
McDonald's
07.2016 - 09.2017
GED -
Tushka High School